Auto Claims Advisor – Insurance Auto Centre NW On-site
Job Description & How to Apply Below
Work Location:
Calgary, Alberta, Canada
Hours:
35
Line of Business:
TD Insurance Pay Details:$52,100 - $73,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Onsite: 355 Nolan ridge Court NW, Calgary Who We AreTD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice . With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.
Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.
About the Role As an Auto Claims Advisor , you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.
Key Responsibilities Customer Experience (Legendary Service)
Deliver a customer-first experience through empathy, active listening, and clear communication
Provide timely updates and guidance, ensuring customers feel supported during the claims process
Welcome and assist customers onsite, creating a professional and reassuring environment
Execution & Claim Management Manage claims end-to-end , including coordinating towing, appraisals, repairs, and rentals
Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
Review and reconcile repair estimates to support fair and appropriate settlements
Maintain detailed and accurate claims documentation
Analytical Thinking & Risk Management Gather, assess, and validate information from multiple sources to support claim decisions
Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
Collaboration & Teamwork Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
Contribute to team performance by supporting operational goals and maintaining productivity metrics
Growth & Continuous Improvement Develop expertise in claims handling, coverage, and investigation practices
Contribute to process improvements and support a culture of continuous learning
Pursue professional development, including CIP designation (asset)
What You Bring2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
Strong ability to manage high-volume workflows (100+ claims) with attention to detail
Proven customer service and communication skills
Effective time management and prioritization in a fast-paced environment
Demonstrated ability to analyze, investigate, and negotiate outcomes
Post-secondary education is an asset
Progress toward or completion of CIP designation is an asset
Provincial…
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