Technical Training Specialist II

Job Duties

• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
• Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo products, spanning the gap between customer, technical support, quality, and engineering as needed.
• Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
• Contribute to and help with the development of new training content and the improvement or updating of existing content.
• Document, capture and report on non-typical product performance and customer issues as they arise in the field.
• Attend industry related functions such as Trade Shows and Association functions when needed.
• Keep accurate records of training executed and perform surveys to measure effectiveness.
• Document all tasks and project activity.
• Effectively manage Travel & Expense spend to minimize cost while maximizing results.
• Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
• Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
• Identify and communicate areas of improvement to leadership to enhance agent services to customers.
• Perform other duties and tasks as requested.

• 5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2‑years of experience in a customer‑facing role.
• Professional experience utilizing Microsoft Office tools and OS platforms.
• Proven ability to conduct instructor‑led trainings and effectively deliver classroom and web‑based training with professional classroom demeanor.
• Valid Driver’s license.
• The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories.

• Excellent communication skills (oral, written, and presentation).
• Resideo or industry product knowledge and experience.
• Excellent writing and editing skills.
• Ability to adapt to evolving products and technology.
• Experience as a trainer/educator for technical products.
• Excellent team and communication skills.
• An ability to take initiative and work with limited direction.

• Resideo is a large matrix organization, so this is a great opportunity to hone your skills around driving results across cross‑functional teams.
• Enjoy work‑life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre‑set maximums.
• Immediate eligibility for additional Resideo‑provided benefits, including Medical, Dental, Vision insurance and 401K.
• The typical base salary for this role ranges from CAD $68,250 to $113,750 per year but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.