Information Coordinator; Legal Resolution Support Centre

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Job Information

Job Title:

Information Coordinator (Legal Resolution Support Centre)
Job

Requisition
Ministry:
Justice

Location:

Calgary
Full or Part-Time:
Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage:
Permanent
Scope:
Open Competition
Closing Date:
September 4, 2026
Classification:
Administrative Support 6 (016

ASA)
Salary: $2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience.

It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.
To learn more about Court and Justice Services please follow the link at:

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge!
Under the direction of the Team Lead, Information Services, you will serve as a “front line” representative of Alberta Justice. In this role, you will provide accurate, current, and reliable information to Albertans, including self‑represented litigants who do not have the assistance of a lawyer.
Your role will involve, but is not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:

• Strong communication skills to build relationships with stakeholders, colleagues, and Albertans.
• Exceptional ability to de‑escalate stressful situations and remain calm and composed when responding to challenging behaviours.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Required: A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting a variety of clients may also be considered.
Examples of related experience that will be considered include:

• Legal Assistants and Paralegals
• Court or Judicial Clerks and Assistants
• Experience with various areas of law, court processes, and procedures in a judicial or legal environment (e.g., law firm, court services, correctional services)

Equivalencies will be considered on the basis of:

• One…