Dispatch Coordinator

4

Seasons Transportation provides safe, calm, and compassionate transportation for students living with disabilities. Our mission is to enhance the quality of transportation for all students with special needs, while fostering a supportive and inclusive environment for our team.

We were named one of Canada's Most Admired Corporate Cultures in 2024 celebrated for our commitment to values-based leadership, employee well-being, safety excellence, and strong team collaboration. At 4

Seasons, we champion professional growth and inclusive leadership at every level of the organization.

The Dispatch Coordinator plays a vital role in supporting 4

Seasons Transportation's logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences. The Dispatch Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation.

• Track live route progress to ensure timely student pickups and drop-offs
• Monitor route accuracy and verify correct locations
• Manage coverage in response to last-minute book-offs

• Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
• Respond promptly to inquiries, disruptions, and routing issues
• Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure

• Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies
• Initiate appropriate actions, including contacting other 4
  
  Season departments and calling 911 on staff's behalf when necessary
• Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions

• Provide additional support outside regular hours as needed, including evenings and weekends

• Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply
• Strong computer literacy and ability to quickly learn new tracking and dispatch systems
• Clear, kind, and professional verbal and written communication skills
• Excellent customer service skills, with the ability to remain calm and solution-focused under pressure
• Experience working effectively in a team environment
• Demonstrated organizational, decision-making, and problem-solving abilities
• Experience in a leadership role is considered an asset
• Familiarity with 4
  
  Seasons Transportation's policies, procedures, and student care standards is an advantage
• Multilingual candidates are encouraged to apply

• Adaptable, reliable, positive, proactive, and self-motivated
• Strong customer service orientation with a calm, supportive approach
• Team-oriented with a strong commitment to safety, student care, and community values
• Demonstrated leadership skills and the ability to take initiative