Analyst, Vendor Standards

Reporting to the Manager, Supplier Performance & Vendor Standards, the Analyst, Vendor Standards supports the administration and continuous improvement of vendor compliance programs across Mark’s and FGL. This role monitors vendor performance, analyzes compliance data, supports policy interpretation, investigates vendor inquiries and disputes, and partners with internal stakeholders and vendors to improve adherence to standards, reduce supply chain disruptions, and support efficient inbound execution.

The successful candidate is analytical, detail-oriented, customer-focused, and comfortable working with large data sets, vendor policies, and cross-functional partners including Merchandising, Supply Chain Operations, Transportation, Finance, Accounting, IT, third-party service providers, and external vendors.

• Maintain and update vendor standards manuals, policies, and supporting documentation for domestic and import vendors;
• communicate updates clearly and support alignment across banners where common standards and processes can be established.
• Monitor and analyze vendor compliance across key operational standards, including packaging, labelling, ticketing, documentation accuracy, routing, transportation requirements, ASN compliance, shipment quality, and overall policy adherence.
• Develop vendor performance reporting, scorecards, and KPI insights to identify trends, root causes, recurring issues, and opportunities to improve vendor execution.
• Support vendor accountability through compliance tracking, standards reviews, issue follow-up, and consistent application of vendor policies and chargeback processes.
• Review and investigate vendor inquiries and disputes using available data, policy requirements, and supporting documentation; communicate outcomes clearly to vendors and internal stakeholders.
• Partner with Merchandising, Supply Chain Operations, Transportation, Distribution Centres, Finance, Accounting, IT, third-party service providers, and vendors to resolve compliance issues and improve the flow of goods.
• Participate in vendor performance discussions with Merchandising and vendor partners, highlighting compliance opportunities, successes, and recommended corrective actions.
• Identify opportunities to simplify, standardize, and improve vendor standards processes, reporting, and governance across Mark’s, FGL, and broader enterprise practices.
• Pull, validate, and summarize ad hoc data related to vendors, purchase orders, compliance penalties, shipment performance, and vendor inquiries as required.

• Bachelor’s degree or college diploma in Business, Supply Chain Management, Logistics, Operations, Finance, Engineering, Analytics, or a related discipline.
• 2–5 years of experience in vendor standards, supplier performance, vendor compliance, supply chain, transportation, logistics, retail operations, finance operations, or business analytics.
• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, determine root causes, and recommend practical improvements.
• Advanced Microsoft Excel skills, including pivot tables, XLOOKUPs, data analysis, and reporting; experience with Power BI, SQL, Oracle databases, or other reporting tools is considered an asset.
• Functional understanding of EDI, ASN, purchase order, routing, transportation, and inbound shipment compliance processes.
• Experience interpreting policies, applying standards consistently, and supporting vendor inquiries, chargebacks, disputes, or compliance reviews.
• Excellent communication and stakeholder management skills, with the ability to work effectively with internal teams, external vendors, and third-party service providers.
• Strong attention to detail, sound judgment, and the ability to make decisions in a fast-paced, operational environment.
• Self-starter with a continuous improvement mindset, strong ownership, and a track record of delivering results through collaboration and execution.
• Knowledge of JDA Portfolio Merchandise Management (PMM), vendor portals, supply chain compliance tools, or supplier performance platforms is considered an asset.

• Comprehensive benefits and…