Logistics Coordinator

Job Description

You belong at Day & Ross.

Full-time

Calgary, AB

As a Logistics Coordinator, you will be responsible for planning, organizing, and monitoring runs and deliveries in order to ensure the most timely and efficient movement of trucks and to minimize empty miles and wait times.

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, and verify service requirements.
• Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements.
• Understand transportation and industry market conditions throughout North America; seasonal vs. non-seasonal and communicate with the entire team issues that could impact operations as a whole.
• Negotiate rates with carriers on daily basis for short-term work and as well as longer-term contractual work.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Strong understanding of the trucking industry and knowledge of customs bond, customs documentation for transborder movements.
• Maintain strong relationships; demonstrate consistent, positive energy with all internal and external stakeholders.
• Experience with flatbeds, vans, reefers, LTL, and Intermodal.
• Provide spot quotes on daily basis for short term and long term contractual work.
• Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required.
• Mitigate additional charges and assist with maintaining the accuracy of carrier information.
• Responsible for the timely, accurate and appropriate escalation of issues.
• Work with analysts, managers, and customers in order to quickly resolve issues in the most efficient manner.
• Other related duties as may be required.

• Post-secondary education, preferably in business, transportation, supply chain and logistics management is considered an asset.
• A suitable combination of post-secondary education and transportation experience may be considered.
• Professional Industry Certifications such as SCMP, CITT and CTB will be considered an asset.
• Previous experience in transportation, freight brokerage and 3PL (third party logistics) is required.
• Exceptional customer service and relationship management skills.
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word.
• Experience with AS400 and Mercury Gate an asset.
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements and execute accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• Ability to work flexible hours to meet customer needs both locally and internationally.
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one…