Parts and Warranty Specialist

Position: Parts and Warranty Specialist at ICE Western
Become a vital team member as a Parts and Warranty Specialist at ICE Western Sales. You're tasked with coordinating customer orders and warranty claims to enhance operational efficiency.

In the Parts Sales, Warranty & Shipping Coordinator role, you will engage with customers and coordinate across departments to ensure timely processing of orders and warranty issues. Attention to detail and organizational skills will be essential as you verify order accuracy, manage logistics, and maintain proper records. Your contributions will directly affect customer satisfaction and service excellence.

Key Responsibilities:

• Manage inquiries related to parts availability and warranty

• Process parts orders and handle invoicing accurately

• Identify necessary replacement parts and prepare shipments

• Ensure compliance with shipping requirements and procedures

• Track shipments and resolve any order discrepancies

Requirements:

• Experience in sales or logistics roles

• Excellent organizational and customer service skills

• Familiarity with ERP systems and Excel

• Detail-oriented with strong problem-solving abilities

• High school diploma or equivalent required

Support our mission of quality service and timely fulfillment as part of ICE Western Sales.