Sales & Service Representative Job Calgary area,Alberta Canada,Supply Chain/Logistics

Work Location Type:
Onsite

About Grainger

Compensation:

The hourly rate for this role ranges between $ 53,840 - $ 74,030, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance.

Work Location & Schedule

This is a fly-in/fly-out (FIFO) position supporting our oil and gas client on site. The successful candidate will work a 14 days on / 14 days off schedule with camp accommodations provided during the work rotation.

All travel to and from the site is arranged and covered by the company.

While on site, you will reside in a fully serviced camp environment.

You Will

Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, Keep Stock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.

Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.

Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.

Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.

Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.

Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.

Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.

Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

You Have

High School Diploma/GED required

1+ years customer service experience required

Demonstrates a strong work ethic and personal commitment to get the job done

Demonstrated focus on “wowing” the customer with exceptional service

Team-player and an ability to work independently

Knowledge of industrial and/or safety products is preferred

Superior interpersonal, problem solving and customer service skills to effectively build relationships

Strong communication skills, ability to convey message in an organized, clear and effective manner

A self starter, taking action to achieve goals beyond what is required

Strong time management and organizational skills, with proven…