Dual Rate Pit Manager & Games Manager
Job in
Calgary, Alberta, T3S, Canada
Listing for:
PURE Canadian Gaming
Full Time
position
Listed on 2025-12-31
Job specializations:
-
Management
Event Manager / Planner
-
Entertainment & Gaming
Event Manager / Planner
Job Description & How to Apply Below
Title
Dual Rate Pit Manager & Games Manager
Reports To
Senior Games Manager
Summary
A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager. The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service.
This individual will assume responsibility in the absence of Senior Management (Department heads).
Core Competencies
Customer ServiceDecision Making and JudgementLeadershipInterpersonal AwarenessCommunicationTeam WorkJob Duties
Ensure Table Games are being run according to AGLC Terms and Conditions and House RulesPit Manager duties include answering phones, open and close games, deal with guests’ inquiries and problemsOrganize and do the daily scheduling of the DealersMaintain paperwork, payroll, pit - up'sTracking table opening and closingScheduling and conducting Employee EvaluationsEnsure all table games are being run smoothly and efficiently.Assumes responsibility in the absence of Senior Management (Department heads).Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values.Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service.Initiates staff development and training.Assists in the facilitation of the recruitment process, as well as department payroll functions.Uses effective time management skills and ensures adequate staffing levels to meet business needs.Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.Strong working relationship with Advisors, Charity Workers and Volunteers.Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.Ensures the proper P&P for storage and security of all gaming assets.Reports any error or procedural irregularities in games operation to the appropriate persons.Ensures all table games are being run smoothly and efficiently.Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.Additional duties or responsibilities as required.Requirements
Minimum 3 years’ experience in Gaming as a Pit Manager is considered an assetProfessional personal presentation and demeanorProven reliability through very good attendance recordsMust have a flexible work schedule including evenings and weekendsStrong organizational skillsStrong understanding of overall casino operations.Strong knowledge of AGLC Terms and Conditions.Proven leadership skills and business acumen.Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software.Willing to work all shifts including evenings, weekends and holidays.Excellent Verbal and written communication skillsMust exhibit exemplary customer service skillsProblem solving skills a necessityWork Conditions
Standing and/or sitting for prolonged periodsReaching, bending, squatting, and lifting at timesWorking in a fast-paced customer service environment
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