General Manager — Fitness Club; Dixie & Dundas

Programme Management Assistant, G6

Job

Org. Setting and Reporting:
The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. At the 1992 Earth Summit in Rio de Janeiro, world leaders agreed on a comprehensive strategy for sustainable development.

A key agreement opened for signature at Rio was the Convention on Biological Diversity. The Convention has three objectives: the conservation of biological diversity, the sustainable use of its components and the fair and equitable sharing of the benefits arising out of the utilization of genetic resources. This post is based in the Secretariat of the Convention on Biological Diversity (SCBD), within the Science, Society and Sustainable Futures Division (SSSF), in Montreal, Canada.

Under the overall supervision of the Head of the Biodiversity Science, Policy and Governance Unit (BSPG) and the direct supervision of the Programme Management Officer (Marine, Coastal and Island Biodiversity) the incumbent will carry out the following functions.

Its fun to work in a company where people truly believe in what they’re doing! We are looking for a full‑time General Manager to join our team on a fixed‑term 15‑month contract. The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional judgement‑free member experience as well as a financially successful club.

• Recruit, hire, train and develop a high‑performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Ensure staff is providing exceptional customer service at all times.
• Lead by example and maintain consistent accountability for direct reports by training and coaching ensuring adherence to PFs values and goals.
• Administration and processing of all weekly/bi‑weekly employee payroll.
• Resolve employee issues or concerns.
• Manage progressive discipline and termination as needed.
• Lead by example with involvement in all front desk related activities.
• Greet members and guests providing exceptional customer service to ensure that everyone feels welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
• Ensure the front desk area and lobby are clean and orderly.
• Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re‑racking weights.
• Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate HR and Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.
• Other duties as assigned based on club needs.

Must be 18 years of age or older, have a high school diploma/GED equivalent and have a passion for fitness and health.

One to three years of experience in a management role preferred.

Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.

Strong leadership, team building and coaching skills.

Direct…