Branch Manager

Overview

The Branch Manager oversees day-to-day branch operations, staff management, and customer service within the branch. This role includes leadership to promote teamwork, ensure safety, and drive branch profitability and productivity while maintaining strong relationships with customers and regional teams.

• Manage and oversee the day-to-day operations of the branch including staffing and ensuring successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with established protocols and processes and objectives, meeting customer and branch expectations.
• Maintain sales: review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Build and maintain morale in the branch by demonstrating leadership, promoting teamwork within the branch, local team, and region. Provide knowledge and skill development opportunities and ensure employees complete all assigned training in a timely manner.
• Coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables, and process branch payables. Audit cash drawers and truck metrics. Stay current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of the profit center (operations, sales, admin) and coordinate with the Corporate Credit Department to determine appropriate credit levels and resolve credit issues.
• Stay current with cycle counts and minimize dead stock. Maintain ample levels of inventory to meet delivery and service expectations.
• Review P&L; hold safety meetings, security reports, and maintain facility. Complete tasks on the Branch Manager’s checklist and act as a safety leader. Conduct weekly safety committee meetings and communicate issues immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) with requested branch information/reports in a timely manner.
• Maintain a 93% or higher audit score. Maintain knowledge of company benefits and employee handbook policies. Ensure safety protocols are followed and the work environment is organized and clean.
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular hours in case of emergencies within the branch as required.
• Participate in additional activities as requested.

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts
• P&L understanding
• HVAC knowledge strongly preferred or ability to quickly learn HVAC products/parts
• Proven customer service experience with high customer satisfaction
• Proven leadership, coaching/mentoring, and team-oriented mindset with effective delegation
• Effective verbal and written communication and interpersonal skills
• Strong organizational and time management skills
• High attention to detail, compliance, and results-driven
• Excellent problem-solving skills and sound judgment
• Ability to build and maintain positive relationships with customers, vendors, and employees
• Experience leading a team towards a common goal
• Good judgment and integrity in decision-making
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
• Working knowledge of CRM & Mincron or similar applications is preferred

• 1 year in a leadership/supervisory role
• Experience in HVAC wholesale industry strongly preferred

• High School diploma or GED equivalent
• College degree strongly preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored…