Manager, Community Services

The Manager, Community Services leads WINS’ community programs, overseeing strategy, service delivery, participant experience, partnerships, budgets, evaluation, and team performance. This role supports consistent, high-quality services across WINS locations and uses community needs, participant feedback, and program data to strengthen outcomes for women and families.

The Manager, Community Services leads the Community portfolio, including community programs, Community Resource Hub programming, community support services, basic needs connections, community partnerships, program performance, budget monitoring, evaluation, and people leadership for Community Coordinators. The Manager is accountable for portfolio-wide consistency in service delivery, participant experience, program outcomes, operational effectiveness, and the ongoing development of the Community Services portfolio across WINS’ locations.

Scope of Responsibilities:

• Leads the Community Programs portfolio, including program strategy, service quality and delivery, participant experience, performance outcomes, budget alignment, and community partnership development to support participant well-being, connection, and access to resources.
• Leads strategic community partnerships, community needs analysis, program development, quality assurance, budget monitoring, and operational consistency across Community Services locations.
• Coaches Community Coordinators and ensures the Community portfolio has clear operating practices, reporting, and outcome expectations.

Specific Responsibilities:

• Develop and execute an integrated, participant-centered Community Services portfolio strategy aligned with WINS mission, values, and department priorities.
• Uses participant feedback, service data, community needs, and relevant research to strengthen existing programs and identify opportunities for new or improved services.
• Monitor and analyze community needs, service trends, participant barriers, service demand and opportunities affecting women and families served by WINS.
• Provide portfolio-level leadership and oversight for the development, delivery, refinement, and evaluation of community programs, including Community Resource Hub programming, Connections and House to Home.
• Supervise, coach, and support Community Service Coordinators, including performance planning, development, workload prioritization, and accountability for operational results within their areas of responsibility.
• Ensure consistent service standards, participant experience, and operating practices across Community Service locations.
• Review portfolio-level service demand, staffing capacity, and program utilization using Coordinator reporting and service data, and recommend or approve adjustments within the Manager’s authority where required.
• Cultivate strategic community partnerships that strengthen participant outcomes, resource access, referrals, and community impact.
• Monitor Community Service portfolio budget, staffing capacity, outcomes, risks, and service quality; make recommendations for course correction.
• Ensure appropriate Community evaluation tools, outcome indicators, reporting standards, and data quality expectations are in place, with Coordinators accountable for operational data quality and reporting.
• Provide program content and impact narrative for grant applications, funder reporting, executive updates, and community presentations.
• Ensure Community programs comply with WINS policies, health and safety practices, privacy expectations, and program standards.
• Represent WINS at strategic community tables, initiatives, and events where manager-level presence is required.

Evaluation and Data Accountability

• Provide leadership and accountability for Community portfolio…