PURPOSE:
This role accelerates business value by contributing to this effort by providing leadership, planning and direction to a distribution center(s) by overseeing the operational, financial, and strategic direction. The Distribution Center Manager oversees a distribution center with one million dollars or more in revenue. Their responsibilities include maintaining smooth operations, financial performance and metrics, field equipment service as applicable and long term priorities and plans of the Distribution Center.
They ensure that Distribution Center performs in an efficient and safe manner, and all State, Federal and Corp. guidelines & policies are followed. Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders.
Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.
Identify improvement opportunities, present and obtain approval for implementation, and implement improvements within the distribution center. Oversight of inventory management (monitoring inventory levels and reconcile inventory adjustments) and logistics management (shipping and delivery). Understand strategic objectives and execute plans to drive towards those objectives. Support special projects or initiatives as directed by the Market Manager. Compliance with all Operations and Customer Support Center (OCS) policies;
to include local, State and Federal Agency laws and regulations.
Inspect field equipment that the FESTs and RMs have worked on, or worked with. Track FEST and RM performance through metrics. Provide FEST and RM employees with regular coaching and performance management feedback, conduct annual performance reviews as required. Directly hire FEST and RM employees at all market locations. Responsible for verifying that all equipment meets company operating standards, including sanitary and regulatory requirements, and advising senior management of any changes in regulatory requirements.
Provides oversight for all equipment installations, de-installations or swap outs. Coordinates installation project management with other Reddy Ice staff, including refurbishment center personnel, customer service and sales. Manages parts and equipment inventory so FESTs and RMs have the necessary tools and items to complete their jobs. Responsible for all aspects of FEST and RM technical training, including:
Partners FESTs and RMs with more experienced coworkers so they can observe and receive live instruction and training. Provides FESTs with direct access to subject matter experts across the country to assist with technical questions. Verifies that all new FESTs and RMs receive adequate initial training and onboarding. Acts as a central point of contact for suggestions for process improvement;
compiles these suggestions and…
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