Operations Manager

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta.

Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic, multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 80 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

The Calgary Catholic Immigration Society (CCIS)
Administration Division is seeking an Operations Manager.

Reporting to the CEO, along with six other senior managers of positions related to operations (Controller, Human Resources, Marketing and Communications, administration, facilities, research and development), this senior management role ensures a high level of organizational effectiveness and efficiency. The work of the Operations Manager may also overlap with and require collaboration with CCIS’s Special Projects Advisor and Business Solutions Strategist.

On a strategic level, the Operations Manager will ensure CCIS has the right systems and processes in place to achieve its goals, while also contributing to the ongoing development and implementation of business planning, reporting, and budgeting, and supporting the CEO with risk management.

The Operations Manager will ensure consistency in the application of operational practices and systems across divisions and geographic locations. This requires developing and conducting quality assurance assessments across the Agency. The Operations Manager will lead initiatives that contribute to long-term organizational excellence.

Four main areas of responsibility are:

• Operations
• Health and Safety, and Risk Management Support
• Special Projects, and
• Technology

Operations

Propose, develop and implement new strategies for creating or improving processes and procedures to improve collective performance. Create and apply organizationally approved operational policies and standardized systems that promote best practices and consistency over numerous divisions and geographic locations. These policies and processes are informed by a focus on quality assurance (meeting CARF standards), health and safety, employee relations, efficiency, effectiveness, and risk management.

The Operations Manager supports an organizational culture whereby CCIS staff and volunteers are inspired to maximize the impact of their contributions to CCIS and to our clients. This includes demonstrating positive leadership and communications.

This aspect of the position touches on many areas of the organization including Finance, Human Resources, Communications, administration, and facilities management.

Operations Responsibilities include but are not limited to the following.

• Collaborate with the senior leadership team to support the design and implementation of a quality assurance/continuous improvement program in client service and delivery.
• Consult and collaborate with the Human Resources Manager as needed on policy/process development related to health & safety and operations to ensure consistency and alignment between areas of expertise.
• Participate in several committees and sub-committees related to CCIS’s CARF (Commission on…