General Manager

The Opportunity
Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a  General Manager  at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

Job Description
Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a  General Manager  at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

Provide leadership to ensure smooth operations across all departments

Oversee high-quality care, services, and programs that support resident wellness and satisfaction

Lead, mentor, and support department managers and staff

Ensure compliance with health, safety, and legislative standards while monitoring quality assurance

Manage budgets, monitor financial performance, and support occupancy growth

Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building

Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

Minimum two years in a leadership role within the retirement or hospitality industry

Proven skills in operations, team leadership, financial planning, and customer relations

Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business

Excellent communication, interpersonal, and problem-solving abilities

Self-directed, accountable, and effective at building collaborative teams

Strong organizational and multitasking capabilities in a dynamic environment

Proficient in Microsoft Office and residence management systems

Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency

Knowledge of provincial health regulations and retirement residence legislation

Familiarity with budgeting, occupancy strategies, and marketing approaches

Valid Driver’s License, or reliable means of transportation

What We Offer

A safe, inclusive workplace where you’re supported and appreciated

Competitive compensation and benefits

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to work flexible hours including some evenings and weekends

Must be prepared to respond to emergency situations

Some travel may be required

Comfort using AI and other digital platform systems and tools to support daily work

Clear Criminal Background Check, VSS and TB Test where required

About Us
At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email  or call

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.