Operations Manager

Company Description
The Calgary Catholic Immigration Society (CCIS) provides comprehensive settlement and integration services to immigrants and refugees across Southern Alberta. With over 40 years of experience, CCIS is a community leader known for designing and delivering specialized programs that support successful resettlement. Services are offered by a multidenominational, multicultural, multilingual, and multidisciplinary team speaking more than 70 languages, supported by over 1,500 dedicated volunteers.

Guided by its mission to empower newcomers and its vision of a society where immigrants and refugees can reach their potential, CCIS operates multiple regional projects, including BCIS, FCIS, RVIS, and WCIS. Team members contribute to meaningful, impact-driven work that strengthens diverse communities. Visit us at  for more information.

Role Description
Reporting to the CEO, along with six other senior managers of positions related to operations (Controller, Human Resources, Marketing and Communications, administration, facilities, research and development), this senior management role ensures a high level of organizational effectiveness and efficiency. The work of the Operations Manager may also overlap with and require collaboration with CCIS’s Special Projects Advisor and Business Solutions Strategist.

On a strategic level, the Operations Manager will ensure CCIS has the right systems and processes in place to achieve its goals, while also contributing to the ongoing development and implementation of business planning, reporting, budgeting, and supporting the CEO with risk management.

The Operations Manager will ensure consistency in the application of operational practices and systems across divisions and geographic locations. This requires developing and conducting quality assurance assessments across the Agency. The Operations Manager will lead initiatives that contribute to long-term organizational excellence.

Four main areas of responsibility are:

1)
Operations

2)
Health and Safety, and Risk Management Support

3)
Special Projects, and

4) Technology

Operations
Propose, develop and implement new strategies for creating or improving processes and procedures to improve collective performance. Create and apply organizationally approved operational policies and standardized systems that promote best practices and consistency over numerous divisions and geographic locations. These policies and processes are informed by a focus on quality assurance (meeting CARF standards), health and safety, employee relations, efficiency, effectiveness, and risk management.

The Operations Manager supports an organizational culture whereby CCIS staff and volunteers are inspired to maximize the impact of their contributions to CCIS and to our clients. This includes demonstrating positive leadership and communications.

This aspect of the position touches on many areas of the organization including Finance, Human Resources, Communications, administration, and facilities management.

Health & Safety and Risk Management Support
Manage, lead and supervise the Health & Safety program for the Agency, including but not limited to: chairing the Joint Health and Safety Committee; monitoring and maintaining the requirements of CARF relative to OH&S; reporting and overseeing all aspects of the H&S Policies & Procedures; modelling desired behaviours and practices, responding to and investigating all reported incidents, and ensuring that yearly internal and external audits are conducted to minimize risk and enhance staff, client, and stakeholder protection.

This area also includes supporting the CEO and relevant teams on risk management initiatives.

Special Projects
Provide support to the CEO and Special Projects Advisor, including identifying and addressing operational risks and contributing to risk management activities as needed. Perform the initial analysis and coordination of the tasks required of new initiatives and support the ongoing operations after start-up. Current examples include overseeing the operations of the Land of Dreams Farm project as well as coordinating and overseeing the opening of new office locations.

Information Technology
Partner with the Administration Manager, other senior leaders as appropriate, and an IT Consultant (as needed) in developing technology strategy, planning, and audits. Ensure that IT systems and supports are cost-effective and meet all compliance requirements (e.g. privacy). Assist in the development of new and/or…