Job Description
Who We Are
At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.
Help us shape a cleaner, greener future through innovation, collaboration, and excellence.
Job Summary:Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.
Key Responsibilities:
Functioning as a core member of the Operations team the Regional Manager must be able to:
- Will be require to work with multiple Client accounts
- Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
- Respond quickly and efficiently to all clients concerns and requests
- Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
- Plan, organize and manage day to day operations
- Manage/track inventory and equipment
- Coordinate and execute event requests made by facility’s managers
- Be responsible for sourcing, training, and orienting of new employees
- Always demonstrate the values of the company and lead by example
- Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
- Review daily site evaluations/audits to ensure safety, security and service standards are being met
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
- Prepare and Maintain service schedules according to client needs
- Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
- Co-ordinate activities with other departments
- Communicate with operations Managers from various facilities
- Monitor employee performance and apply progressive discipline as needed
- Operate within the labour cost budget on a site-by-site basis
- Implement approved operational policies and procedures
- Generate new account leads, respond to sales enquiries
- Protect company and client assets from misuse and damage
- Address and report any safety or security issues to the director of Operations
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned
Job Requirements:
- 3+ years of Management experience in operations of a Service‑related field
- Valid driver's license and own vehicle
- Must be able and willing to days / evenings / weekends and be available for on‑call / standbyand emergency call‑outs as they arise
- Excellent communication and strong interpersonal skills
- Fluency in both written and oral English a must, Bilingual skills preferred
- Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
- Strong computer skills and excellent knowledge of Microsoft Office Software
- Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively…
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