Supervisor, Operations

Calgary Office Properties
Calgary, AB , CAN

Role impact:

The Operations Supervisor is the backbone of day-to-day facility performance, ensuring our office complex operates safely, efficiently, and reliably. Leading our frontline operations team, you will oversee critical building systems, including HVAC, electrical, mechanical, and life safety infrastructure, while managing preventive maintenance schedules and vendor contracts. Your hands-on leadership directly impacts an exceptional tenant experience, occupant comfort, energy performance, regulatory compliance, and the property's long-term asset value.

What you will deliver:

• Provide regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and counselling, discipline and the assignment of developmental projects
• Manage the activities of all direct reports to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
• Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
• Hire, train and supervise staff by conducting the hiring process in accordance with all Human Rights requirements, providing the necessary orientation and training and reviewing activities daily to ensure that all staff complete their responsibilities in accordance with CF standards.
• Assist in the preparation and implementation of annual operating expense and capital budgets through reviewing past expenses, determining future needs of the Centre and gathering information in order to ensure the General Manager, Regional Office and Head Office have accurate figures on which to forecast budget needs.
• Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the maintenance team in order to ensure all maintenance work is completed in a timely manner and the property is maintained in a manner that will ensure property values are maintained.
• Oversee all construction performed by external trade contractors by utilizing knowledge of trades and regularly supervising procedures to ensure work is completed on time, within Building Code requirements and in accordance with CF standards.
• Order necessary parts and services required to maintain efficient operation of the Centre by determining needs, researching price and quality, following appropriate procedures for purchasing and accurately coding and signing invoices for payment in order to ensure accurate records of expenditures are maintained.
• Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis to ensure management is provided with accurate information on which to base business decisions.
• Follow and enforces all safety procedures by participating in safety training and ensuring adherence to all legislative requirements to ensure the building is safe for all occupants and users.
• Identify specifications and secures quotations for specialized services or repairs as requested by contacting appropriate sub-contractor to discuss work to be performed and coordinating and overseeing the work performed to ensure that work is completed in accordance with all building code requirements.
• Maintain programs, along with the Chief Engineer and other Operations Managers, related to HVAC, through preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination and…