Job Description & How to Apply Below
As Director of Professional Services, you will oversee consultants, business analysts, and project managers delivering ERP/SaaS implementations. You will shape delivery models, protect healthy margins, and serve as senior escalation point. The work combines financial management, customer relationships, resourcing, and technical collaboration.
Key Responsibilities:
Own P&L and book-of-business performance across client engagements
Oversee ERP/SaaS delivery quality and customer outcomes
Lead consultants, business analysts, and project managers
Allocate resources across engagements to optimize capacity and margin
Partner with Sales on scoping, pricing, and positioning
Requirements:
Bachelor's degree in a relevant discipline
10–15 years in professional services, project management, or technology
3–5 years leading Professional Services teams
Experience managing portfolios and $3–5M book-of-business revenues
Canada-based, eligible to work, and available for 15–20% travel
Lead Sparkrock’s ERP/SaaS delivery organization through financial discipline, customer focus, technical depth, and scalable execution.
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