NetSuite Delivery Manager

As a Delivery Manager at Plative, you will own delivery outcomes for a pod of Net Suite consultants and act as a trusted advisor to our clients. You will report to the Director of Net Suite Delivery. You will be responsible for:

(a) delivery excellence and customer satisfaction across engagements
(b) coaching and developing a high-performing delivery team
(c) commercial success through strong project execution and presales partnership

Plative moves fast and works in an agile way. In this role, you will directly shape how our customers and partners run their business on Net Suite.

• Manage timeline, scope, budget, risk, team capacity, and delivery quality across multiple concurrent engagements. Spot trends early and prevent issues before they escalation.
• Build executive credibility with customer stakeholders. Learn their goals and priorities, and help them plan their roadmap, adoption, value realization, and future opportunities.
• Run consistent project governance: status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking. Raise governance standards across your pod.
• Partner with Solution Architects and consultants to keep scope, requirements, and solution direction aligned. Catch misalignment early and shape solutions that are realistic, valuable, and commercially sound.
• Act as the escalation point for your team internally and for customers externally. Handle escalations with urgency and structure, and calm tense situations to restore confidence.
• Monitor customer sentiment and address concerns before they escalation. Use what you learn to improve the delivery experience, retention, and expansion potential.
• Handle difficult customer and internal conversations directly and respectfully, with a focus on solutions. Keep Sales, Practice Leadership, and project teams aligned on risks and next steps.

• Triage opportunity support requests from Sales. Assess delivery approach, complexity, timeline, staffing, assumptions, and risks so Sales has a credible delivery voice in the deal.
• Lead scoping by identifying work streams, resource needs, milestones, dependencies, and risks. Surface gaps early and challenge assumptions.
• Partner with architects and consultants to connect solution design decisions to business outcomes, feasibility, team capacity, budget, and customer expectations.
• Make delivery recommendations with a clear view of budget, margin, utilization, and customer value. Balance customer needs, delivery quality, and Plative profitability.
• Find organic expansion opportunities within existing accounts and bring them to Sales and Practice Leadership.
• Hold weekly 1:1s with direct reports on priorities, blockers, feedback, development, workload, and morale. Use them to coach, build trust, and improve performance.
• Hold recurring development conversations about goals, skill gaps, and career interests. Build clear development plans that help people grow into larger roles.
• Give timely, balanced feedback that reinforces strengths and addresses gaps. Coach team members to build both technical and consulting judgment.
• Check in regularly on workload, engagement, burnout risk, and team sentiment. Build a high-trust, high-accountability culture where people feel supported.
• Work with the Central PMO to staff projects. Balance customer needs, utilization, and individual development goals.
• Set clear expectations on delivery quality, communication, utilization, customer presence, and ownership. Tie those expectations to business outcomes and career growth.
• Identify performance concerns early. Address them directly with documentation and support, and bring in the People team at the right time.
• Give specific, thoughtful input on talent planning, performance reviews, promotion readiness, and succession planning.

• Drive consistent delivery standards, documentation, and methodology adoption across your pod.
• Identify systemic delivery gaps. Lead practical improvements to tools, templates, workflows, governance, or methodology.
• Keep project tracking, time entry, forecasting, status updates, and documentation accurate. Build strong operating rhythms and hold your team to Plative process.
• Contribute to retrospectives, lessons learned, templates, and enablement. Build reusable assets that make the broader team stronger.
• Support workforce planning by flagging capacity needs, skill gaps, staffing risks, and upcoming demand. Take part…