Manager, Operations and Impact, Cumming School of Medicine

The Cumming School of Medicine invites applications for a Manager, Operations and Impact
. This Full-time Fixed Term position is for approximately 6 months (based on length of grant funding), with the possibility of extension.

The Centre for Health Informatics (CHI) and W21C Research and Innovation Centre are the Cumming School of Medicine's hub for health data and applied health research and innovation. Together, they bridge data, discovery, and real-world testing - supporting the full research and innovation pipeline from hypothesis to implementation. CHI and W21C occupy complementary positions along that pipeline: CHI's strength is in data, while W21C's strength is in real-world testing and implementation.

By partnering, they cover the full pathway from hypothesis to adoption in a way neither centre could alone.

Reporting to the Associate Director, Strategy and Partnerships, the Manager, Operations and Impact leads a shared team of operations, finance, and communications staff serving CHI and W21C, and is part of the joint CHI and W21C leadership team. The Manager pairs operational excellence with a focus on impact, building processes and systems that are efficient, reliable and consistent, and using data to keep improving how the Centres work and the value they deliver.

The Manager defines how the Centres measure success, tracks results, and turns data into a clear, compelling story of impact for leaders, funders and partners.

Workload peaks around fiscal year-end, annual and funder reporting, and major grant deadlines. The role works with confidential financial, personnel, and research information.

Integrated Operations Management:

• Leads integrated day-to-day operations for CHI and W21C, bringing the Centres' processes, systems, and teams together to meet shared service, research, and operational objectives with high-quality results and within designated timelines
• Harmonizes existing practices into shared operational policies, procedures, and standard work across CHI and W21C, in line with CEDAR, CSM, and University policies
• Oversees the team that executes operational processes including agreements and contracts, confidentiality agreements, invoicing and payments, in collaboration with Centre leads and University offices (e.g., Research Services, Legal, Finance)
• Is accountable for space, infrastructure, and equipment planning for the Centres, including space allocation decisions and requests
• Sets priorities for operational improvement across the Centres, approves, and leads process changes, and monitors results
• Supports Centre governance by preparing operational and performance updates for leadership and advisory committees, and ensures decisions and follow-up actions are tracked and acted on

Impact, Metrics, and Evaluation:

• Leads the design and ongoing refinement of an integrated impact and metrics framework for CHI and W21C, including key performance indicators for research, training, services, partnerships, knowledge mobilization and health system impact, aligned with the CEDAR strategic plan
• Sets annual targets with Centre leadership and tracks performance against them, analyzing trends and recommending adjustments to priorities and resources
• Defines data requirements, definitions, and quality standards for operational and impact data (e.g., publications, grants, services delivered, trainees, partnerships, implementation outcomes), and directs the Centre Operations Lead in collecting and organizing metrics data
• Analyzes and interprets performance data, and oversees dashboards and regular performance reports for Centre leadership, advisory committees, and CEDAR leadership
• Leads the development of joint CHI and W21C annual reports, funder, and sponsor reports, and impact summaries; contributes Centre data to CEDAR, CSM, and University reporting

Financial and Resource Management:

• Manages the operating budgets and related accounts for CHI and W21C, including budget preparation, forecasting, salary commitments, and monitoring
• Prepares regular financial reports and variance analyses for the Director and Centre leadership, and recommends adjustments to address resource constraints
• Supports grant, contract, and gift administration, including project set-up, budget tracking, and fiscal reporting to funders and donors
• Supports the costing of services and projects and the administration of cost-recovery models, in alignment with CEDAR's shared approaches
• Ensures expenditures are authorized,…