Director, Production Operations

Our client is a well-established, growing manufacturer in the custom cabinetry, millwork, and building materials sector seeking an experienced Director of Production Operations to lead manufacturing, site operations, safety, quality, and operational performance across a complex production environment.

This newly created leadership role has been established to strengthen operational leadership and support continued growth.

The successful candidate will oversee day‑to‑day production execution, drive workforce performance, improve quality outcomes, and build operational discipline across the organization.

This is an outstanding opportunity for a hands‑on leader who thrives in fast‑paced manufacturing environments and enjoys building high‑performing teams while delivering measurable operational improvements.

Key Responsibilities
Operations & Production Leadership

Provide overall leadership for manufacturing operations, production execution, site activities, and safety performance.

Lead a non‑union workforce of approximately 100–160 employees operating across multiple shifts.

Ensure efficient coordination between manufacturing, field operations, installation teams, service functions, and warranty operations.

Drive operational excellence through strong leadership, accountability, and execution.

Leadership & Team Development

Lead and mentor a team of operational leaders responsible for production, site operations, safety, service, and warranty functions.

Develop leadership capability and accountability throughout the organization.

Foster a culture focused on safety, quality, productivity, customer satisfaction, innovation, and continuous improvement.

Performance & KPI Ownership

Own and improve key operational metrics, including:

On‑time delivery and project completion

Labour productivity and efficiency

Production throughput

Quality performance

Rework and deficiency reduction

Service and warranty performance

Monitor operational performance and implement practical improvement initiatives that deliver measurable results.

Quality & Cost Management

Strengthen quality processes throughout manufacturing and downstream operations.

Reduce operational costs associated with:

Rework

Quality deficiencies

Labour inefficiencies

Ensure production output consistently supports installation, service, warranty, and customer expectations.

Operational Leadership & Customer Lifecycle Execution

Lead and oversee manufacturing, field operations, installation, service, and warranty functions to ensure alignment, accountability, and operational excellence.

Ensure seamless execution across the full customer lifecycle from production and installation through final delivery, warranty, and ongoing service support.

Drive collaboration and performance across departments to improve overall business results and customer satisfaction.

Continuous Improvement, Technology & Transformation

Identify opportunities to improve workflow, efficiency, quality, customer experience, and operational visibility.

Lead operational transformation initiatives, including process redesign, technology adoption, automation implementation, and change management programs that improve efficiency, quality, scalability, and business performance.

Champion continuous improvement methodologies and foster a culture that embraces innovation and operational excellence.

Support the evolution of operational systems, reporting capabilities, automation tools, and performance management processes.

Ideal Candidate Profile
We are seeking a proven operations leader with experience managing large production teams within manufacturing environments that combine production, installation, and customer‑facing delivery.

Qualifications & Experience

Proven experience leading manufacturing operations.

Strong background in production management, workforce leadership, quality, safety, and operational performance.

Experience managing multiple layers of supervision and operational leadership.

Demonstrated success improving labour productivity, throughput, quality performance, cost control, and operational effectiveness.

Experience leading business transformation, process improvement, automation, or technology implementation…