Manager, Marketing & Communications

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

• Position Title Manager, Marketing & Communications
• Job Type Full Time
• Department External Relations
• Reports to Vice President, Philanthropy & Engagement

The Manager, Marketing & Communications works with the VP, Philanthropy & Engagement to lead strategic communications across all channels to strengthen Inn from the Cold’s (“The INN”) brand, reputation, and impact. This role is responsible for developing and implementing effective communications and marketing plans that promote our mission, showcase the impact of our work, and position The INN as a charity of choice and thought leader in family homelessness.

• Lead the day-to-day operations of the Marketing & Communications team, ensuring the execution of impactful strategies aligned with organizational goals.
• Develop and implement integrated marketing and communications strategies that engage and mobilize diverse audiences, including donors, volunteers, policymakers and the public.
• Lead the creative direction and production of The INN’s visual and digital assets across various media formats (e.g., video, photo, web, social, advertising, infographics).
• Develop campaign concepts, creative briefs, messaging, rollout schedules and performance measures; oversee execution and evaluate results across channels.
• Oversee photography and videography planning for key events and real-time engagements to support future campaign and stewardship use.
• Partner with the Coordinator, Events & Donor Relations on cross-functional internal and public-facing events, including Town Halls and The INN’s signature events.
• Collaborate across the organization to develop, promote, and execute internal campaigns such as DEI (Diversity, Equity & Inclusion), staff wellness, and employee engagement.
• Ensure the production of clear, compelling and accurate content for a variety of materials including reports, brochures, newsletters, fact sheets, annual reports, media releases, website content, and social media.
• Oversee the planning and production of the monthly internal newsletter, The INNsider, and contribute to the external newsletter, The INNside Scoop.
• Oversee planning and marketing for key stakeholder engagement events such as the Report to Community and Stampede BBQ, and others as required.
• Collaborate with the Resource Development team to…