Senior Client Success Manager

Senior Client Success Manager - Programmatic
Remote - Canada

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David

A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to  .

THE ROLE

The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.

This role is remote out of Toronto, Ontario in Canada.

Responsibilities:

Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers

Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers

Lead weekly client status meetings while discussing campaign reporting, optimizations & insights

Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs

Prepare and conduct high impact reporting presentations in collaboration with analytics team

Ensure exemplary customer satisfaction levels with every customer interaction

Desired

Skills and Experience:

3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning

Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs

Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process

Strong analytic skills, including high level of comfort with Excel

Passion for digital media and thorough knowledge of the programmatic advertising industry

Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.

Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.

Intelligent, outgoing individual with interpersonal skills and work ethic

Comprehensive experience with MS Office, particularly Excel and Power Point

Ability to travel as needed

BENEFITS & PERKS

Unlimited PTO

Excellent medical, dental, and vision coverage

Employee Equity and Stock Purchase Plan

Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $90,000 - $120,000 CAD, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves…