Kettle Office Assistant

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

• Respond to telephone, email, and in-person inquiries regarding the Kettle Campaign and directs inquiries to the appropriate staff member when required.
• Ensures daily Kettle Host Feedback Forms are collected and secured for review.
• Record, report, and communicate concerns related to kettle locations, volunteers, or program operations to the Kettle Campaign team.
• Communicate supply needs for kettle locations and other operational requirements to the Kettle Coordinator.
• Provide administrative information and documentation to support daily campaign reporting.
• Provide administrative support as assigned by the Kettle Campaign team.
• Support ad hoc requests related to volunteer scheduling and monitors coverage for assigned kettle shifts as required.
• Work closely with the Volunteer Coordinator and Kettle Coordinator to follow up on vacant shifts and assist with arranging appropriate volunteer coverage.
• Provide support to Kettle Hosts regarding schedules, locations, procedures, and campaign expectations.

• Connect with the Volunteer Coordinator and Kettle Coordinator to ensure evening logistics are in place to support the successful operation of the Kettle Campaign.
• Monitor kettle locations throughout the evening and respond to operational concerns, including issues involving volunteers, location staff, or campaign procedures.
• Implement Kettle Campaign guidelines and procedures to support Kettle Team leads in consultation with the Kettle Coordinator and Volunteer Coordinator.
• Support Kettle Campaign staff and volunteers by providing information, directions, and assistance by phone, email, or in person.
• Work with the Kettle Coordinator to maintain campaign equipment, materials, and supplies and assist with the development of an end-of-season inventory.
• Ensure program staff and volunteers follow required checklists, procedures, and documentation.
• Provide regular weekly report with updates to the Kettle Coordinator regarding campaign operations, volunteer coverage, donations, and concerns.
• Gather relevant information throughout the campaign to support the Kettle Coordinator and Volunteer Coordinator in preparing the year-end report.
• Understand and comply with applicable internal policies, procedures, and accreditation standards.

• Follows established financial controls and procedures when handling kettle donations.
• Assist the Assistant Kettle Coordinator with the collection, counting, recording, bagging, and securing kettle donations.
• Ensures all assigned kettles are accounted for and donation activity is accurately documented.
• Assists with tracking supplies and materials related to the financial and operational requirements of the campaign.
• Reports any missed or outstanding kettle pickups to the daytime Kettle Coordinator for follow-up.

This is a temporary position ending December 31st, 2026

Shifts may include afternoons, evening shifts, Monday to Friday (typically 4:30-9:30PM). Some Saturday shifts as required. Flexibility in scheduling is required per the Kettle Campaign operational requirements and due to late Kettle pick-up.

The performance of the job duties requires bending, walking, lifting, and standing.

Required to wear appropriate Salvation Army identification.

Ability to lift/move up to 30 lbs. in a safe manner.

• Completion of a High School Diploma
• Police Information Check (CRC)
• Valid Class 5 Driver's license
• Personal vehicle and insurance available for work business purposes
• A mobile phone, with sending and receiving text and image capabilities, that can be used for work…