Community Services Facilitator

Position: Community Services Facilitator - Full Time
37.5 hours per week | Rotational schedule including days, evenings, and weekends | Shifts between 8:30AM–7:00PM

Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.

The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care—from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes.

This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals.

The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.

Responsibilities:
Integrated Service Delivery

Act as a liaison across Admissions, Foster, and Community Programs to ensure cohesive, timely, and client-centered service delivery.

Support the full lifecycle of care for animals and clients, including intake, diversion, foster placement, and community outreach programs.

Maintain strong communication between departments to ensure alignment, efficiency, and continuity of care.

Animal Admissions & Client Support

Provide compassionate, non-judgmental support to clients surrendering animals or seeking assistance.

Assess and triage animal intakes while exploring diversion opportunities and community-based supports.

Process intake documentation, maintain accurate records, and manage database entries.

Coordinate foster intakes, returns, and transportation logistics with internal teams and external veterinary partners.

Respond to public inquiries via phone, email, and in person.

Foster Program Coordination

Train and support foster families and volunteers.

Coordinate the placement of animals into foster homes, ensuring timely and appropriate matches.

Maintain ongoing communication with foster caregivers and provide day-to-day support.

Track and manage foster animal records, inventory, and program documentation.

Support volunteer engagement, recognition initiatives, and foster appreciation efforts.

Community Programs & Outreach

Support the administration of applications, appointment scheduling, and client communication.

Collaborate with veterinary teams and external partners to expand program offerings (e.g., vaccination and spay/neuter initiatives).

Track program data and contribute to reporting and continuous improvement.

Develop and document policies, procedures, and best practices for program consistency.

Assist in the coordination, and delivery of community support programs, including:

Pet Safekeeping

Emergency Boarding

Seniors Program

Pet Food Bank

Keep Them Home initiatives

Collaboration & Operations Support

Provide administrative and operational support across departments as needed.

Assist with animal care duties including handling, cleaning, enrichment, and kennel setup when required.

Support transport of animals to veterinary clinics and partner agencies.

Promote volunteer engagement and donor stewardship through positive relationship-building.

Participate in maintaining a safe, clean, and organized work environment.

Position Requirements :

High school diploma (post-secondary education in animal care, social work, or related field an asset).

Experience in customer service, program…