Assistant Care Manager

The Assistant Care Manager (ACM) is a supporting leadership role at Home Free, dedicated to one high-needs client who receives continuous, 24/7 care in their home.

You’ll partner with the Lead Care Manager (LCM), who owns the client relationship and is the final decision-maker on the client account. Your role will be to extend the LCM’s reach, carry a meaningful share of the day-to-day, and step in with confidence so that care never lapses.

This is a part-time (0.5 FTE) position. It isn’t a standard 9–5 role. Care needs in the client’s household arise across days, evenings, and weekends. You’ll share after-hours coverage with the LCM and, in coordination with the LCM, you’ll have flexibility to organize your working hours around the account’s needs, scheduled meetings, in-home responsibilities and after-hours coverage.

You must be a Licensed Practical Nurse (LPN) or Registered Nurse (RN) to qualify for the ACM role. The role combines direct, in-home care with care-team coaching and care coordination. You’ll work closely with the client, their family, the dedicated care team and Home Free’s Clinical Operations team, while reporting directly to the LCM.

This is a salaried 0.5-FTE position based on 20 hours per week.
The starting salary range is $41,600 to $46,800
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Home Free is changing how healthcare is delivered in the home. Through our award-winning Medically-Supervised HomecareTM program—a physician-led model that brings assisted-living and nursing home-level care into the home—we help seniors thrive at home while relieving the burden of care for their families.

Since launching, Home Free has grown rapidly to serve more than 40 clients with a team of over 100 caregivers and nurses.

• Provide direct, concierge-level nursing care through care shifts scheduled according to the client’s needs. This direct involvement will help you to maintain familiarity with the client and provide effective hands-on coaching to the care team.
• Monitor and assess changes in the client’s condition, gather relevant clinical information, and collaborate with the LCM and Home Free’s Clinical Operations team on appropriate care-plan changes.
• Identify and elevate situations requiring additional clinical expertise.
• Maintain accurate, timely documentation of material observations, actions and follow-up.
• Contribute to care reports for the family and weekly clinical updates for the Clinical Operations team.
• Attend interdisciplinary meetings on the LCM’s behalf, as necessary, and brief the LCM afterwards.

• Be present in the home regularly to gather feedback, resolve issues, and uphold the quality of care.
• Support, mentor, and coach the dedicated care team for this client, helping foster a supportive and high-performing environment.
• Provide input into the hiring and selection of nurses and caregivers for the client’s care team and help onboard and train new team members.
• Identify emerging performance or wellbeing concerns, provide appropriate support and elevate matters that cannot be resolved through coaching.

• Serve as a trusted secondary point of contact for the family, providing thoughtful and timely updates and handling sensitive conversations with discretion while maintaining a unified Home Free approach.

• Support sufficient staffing with the Lead Care Manager and Home Free’s Resourcing team.
• Maintain inventories of PPE and other supplies in the home.
• Help track and manage care-related expenses for the client’s account.
• Review account documentation and follow up on incomplete or inconsistent records.
• Track safety and quality concerns through to verified resolution.
• Document after-hours issues, actions taken and outstanding follow-up.
• Maintain visibility into open account issues and deadlines.

• Carry a meaningful share of delegated account responsibilities and keep the LCM informed without requiring constant direction.
• Own a structured weekly handoff summarizing client status, team performance, staffing, family communications, open risks and…