Duty Manager - North; Part Time

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child‑care support, language instruction, affordable tutoring and more.

We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Duty Manager – North (Part Time)

Start Date:

Immediately

Salary: $19.95/hour – $22.17/hour

Hours for this position are provided based on operational needs of the branch. On occasion additional hours may be needed.

You can make an impact in the community – locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children
• Program discounts
• Ongoing leadership development and opportunities
• Leadership award opportunities
• Scholarship opportunities
• Paid recertification and training

• Post‑secondary education is preferred
• Proven experience acting as a leader, and applying the right skills to dynamic environments, people, and situations
• Exceptional customer service skills
• Strong conflict resolution skills
• Experience in a leadership position
• Interest in and dedication to Health and Safety policy and procedure
• Able to multi‑task and demonstrate strong time‑management skills
• Communicates effectively both orally and in writing
• Experience working in a health and safety role is an asset
• Current Standard First Aid with CPR‑C certificated within the last 12 months from an approved AB OHS provider (asset if certification is issued by one of the following five Canadian organizations:
  Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John’s Ambulance and/or Canadian Ski Patrol)
• Evidence of a clear Police Information Check and Vulnerable Sector Search
• Three professional references

• Hold a regular weekly Duty Manager shift at a regional facility.
• Ability to work flexible hours, including evenings and weekends with irregular and extended hours.
• Ability to work at multiple regional facilities across the association.
• Ability to work at times in a fast‑paced environment with high pressure and stress situations.
• Ability to provide excellent customer service with communication skills that can de‑escalate situations.
• Ability to multi‑task and prioritize to meet the needs and demands of facility operations.
• Maintain a safety work environment ensuring the safety of all facility users in a proactive manner.
• Ensure facility security, following all opening and closing procedures.
• Respond to facility emergencies, first‑aid requests, incidents, and thefts.
• Accurate recording of incidents and interactions through internal reporting systems.
• Be aware of all programs and facility bookings; ensuring that facilitators have all necessary resources.
• Work in a team environment to provide excellent service; providing support to busy areas, tours, set‑up of program areas and anything else required to ensure the smooth operation of the facility.
• Coordinating the emergency response within the branch, including contacting emergency services and administering first‑aid and CPR when required.
• Remain alert at all times to prevent and respond to emergencies and health and safety concerns within the branch. Walk throughout the facility and maintain contact with all departments – including traditional office spaces, weight floor, and pool areas.
• Position can be physically taxing requiring extended periods of walking, standing, scanning, moderate bending, lifting and repetitive…