Veterinary Reception, Client Care North Animal Hospital

Veterinary Reception, Client Care

Location:

Calgary, AB – Calgary North Animal Hospital & 24 Hour Emergency Service.

We are recruiting a customer service-focused Veterinary Reception, Client Care to join our full-time team. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with various tasks and treatments as required.
• Answer a multiline phone system and track and book appointments effectively.
• Place outbound calls to pet parents for follow-up and future appointment bookings.
• Respond to and manage email correspondence from clients, referring veterinarians, and internal office messages.
• Admit and discharge pet patients.
• Process invoicing and billing: create estimates, obtain pet-owner confirmation, and process payments.
• Schedule appointments.
• Deliver excellent customer service and put people at ease.
• Maintain strong organizational skills.
• Perform general housekeeping duties, ensuring cleanliness of the reception area, pet holding areas, and common areas.
• Show willingness to learn more about veterinary services, updated medical office procedures, and support the Veterinary staff with various tasks and treatments.

• High level of customer service skills with a real aptitude for creating a welcoming environment.
• Strong organizational and multitasking abilities.
• Comfortable with using a multi-line phone system and scheduling software.
• Excellent written communication skills for email correspondence.
• Attention to detail in billing and invoicing processes.
• Ability to work as part of a team and support veterinary staff.
• Willingness to learn about veterinary practices and procedures.

• Employer RRSP match program at 5%.
• Student loan assistance.
• Competitive wages and health/dental benefits.
• Access to the Medical Library with 2000+ journals and 600+ textbooks.
• Annual uniform allowance.
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process).
• Referral bonus and rewards.
• Opportunities to give back to the community through VCA initiatives.
• Generous personal pet care discounts.
• Additional perks such as shopping discounts and wellness apps.