Wildlife Visitor Host

Join our team at the Wilder Institute/Calgary Zoo and share your knowledge and enthusiasm for conservation with audienceof all ages! The Wilder Institute/Calgary Zoo is seeking seasonal Wildlife Visitor Experience Hosts who will bring positive energy to activate the Wilder Institute/Calgary Zoo’s engagement vision for zoo visitors. They are responsible for facilitating exceptional experiences and customer service for zoo visitors of all ages including memory making moments, zoo storytelling, and inspiring a love of wildlife conservation.

Core responsibilities include for this position includes facilitating conversations with visitors, escorting visitors through “surprise and delight” moments, and providing exceptional customer focused way finding and queuing.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values| Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date:
  
  May 2026
• End Date:
  September 2026

What you will do:

• Facilitate visitor experiences to create magical, memory making moments that are visitor focused while working together with various members of the zoo team, contractors, and partners as part of our surprise and delight experiences.
• Manage way finding and movement of visitors, reinforce rules, and maintain a safe environment with endless enthusiasm while showcasing the zoo’s brand.
• Support special experiences, animal care, event sales, and other departments as required. May include sharing specific content, queuing and crowd control, and facilitating activities.
• A love of conversation with people of all ages and ability to weave in storytelling, conservation connections, and inspiring actions humans can take to support animals and the habitat they rely on.
• Understanding of, and a commitment to excellent customer service with every encounter, with no fear of the ability to find solutions or improvise to support a visitors' best day ever.
• Willingness to listen to visitors, staff, and volunteers, continually learn, and keep up to date in a quickly changing environment.
• Develop an understanding of the Wilder Institute/Calgary Zoo animals, park amenities and conservation efforts.
• Identify opportunities to engage with visitors and enhance their zoo experience through a lens of curiosity and taking initiative.
• Participate with the trial of different experiences and moments and provide feedback.
• Work constructively with zoo volunteers and collaborate to enhance the visitor experience.
• Perform all duties in a professional manner according to zoo policies and guidelines.
• Maintain a safe, clean working environment for animals, visitors, and zoo staff.
• Have a comfort with public speaking, with or without amplification.
• Be comfortable delivering organizational messaging aligned with our brand and voice.
• Support Senior Wildlife Visitor Experience Hosts and volunteers in immersive habitats as required.
• Support on-park messaging for significant animal events (births, deaths, etc.) as required.
• Other duties as assigned to support zoo operations.

What you will bring:

• Excellent conversational skills with the ability to facilitate dialogue with individuals or groups.
• Friendly, extroverted, high energy, positive attitude with the ability to work within a dynamic environment and pivot quickly, adapt, and improvise.
• Reliability, commitment and regular attendance
• Resilience and a quick learner.
• Passion for making every moment the best for others.
• Tourism, hospitality, customer service experience an asset
• Self-starter, takes initiative, and curious about the world and people around them.
• Basic competency in Microsoft Office
• Strong organizational and time management skills
• An interest in animals and conservation
• Organized, punctual, solutions focused
• Confl…