Behaviour & Animal Care Support Associate

Position Title:

Behaviour & Animal Care Support Associate – Full Time

37.5 hours per week

The Behaviour & Animal Care Support Associate is anentry-level position designed to support the implementation of animal behaviour and enrichment plans while maintaining high standards of daily care. With the primary focus on executing training and behaviour support strategies under the direction of the Behaviour Team, this role also supports general animal care responsibilities. It provides a guided pathway for individuals with limited experience to develop skills in animal handling, observation, and behavioural support within a shelter setting.

• Carry out individualized behaviour and training plans as outlined by the Behaviour Team, including clicker training, enrichment routines, kennel routines, and behaviour modification exercises.
• Observe and document animal behaviour during training and enrichment sessions, reporting progress and challenges through established systems.
• Assist in preparing and delivering daily enrichment, mental stimulation, and stress reduction strategies for animals incare.
• Participate in Behaviour Rounds and shadow assessments to learn foundational behaviour concepts.
• Monitor for signs of stress, fear, frustration,and success in training plans, escalating concerns to Behaviour staff.
• Support safe, low-stress handling practice sunder supervision, using desensitization and positive reinforcement methods as trained.

• Assist with daily cleaning, feeding, and monitoring of assigned kennels and animals, particularly for those on behaviour plans.
• Ensure kennels are set up with appropriate enrichment and that housing supports the behaviour and welfare needs of theanimal.
• Support animal moves and transitions that intersect with behavioural goals (e.g., reducing fear during transfers).
• Communicate welfare observations with the Animal Care Team and Behaviour Team to support holistic animal support.

• Participate in structured mentorship and training from both the Behaviour and Animal Care departments.
• Attend onboarding and ongoing training in animal body language, fear-free handling, enrichment planning, and behaviour theory.
• Build a foundational skillset that prepares for advancement into Behaviour Technician, Animal Care Specialist, or Foster Support roles.
• Engage in regular development check-ins with assigned Behaviour mentors.

• Minimum high school diploma.
• KPA-CTP, CPDT-KA, or IAABC accreditation preferred.
• Minimum one year of professional, volunteer, orhands-on animal care experience (e.g., veterinary clinic, shelter, boarding facility).
• Genuine concern for animal welfare and commitment to humane, evidence-based training methods that prioritize animal well-being and minimize stress.
• Proficiency in interpreting and analyzing animal behaviour.
• Strong communication skills, including the ability to communicate professionally and effectively both verbally and inwriting.
• Public speaking confidence and strong conflict management skills.
• Demonstrated resiliency and ability to remain professional in stressful and emotionally challenging situations.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational and time management skills, with the ability to manage multiple priorities and work effectively under pressure.
• Intermediate proficiency with Microsoft Office Suite.
• Flexibility to work overtime as required.
• Valid Class 5 Driver’s License with a clean abstract and a minimum of three years of driving experience.
• Successful candidate must be able topass/provide a police information or criminal record check at their own expense, arranged by CHS.

• Comfortable handling various species, including cats, dogs, rabbits, birds, rodents,and reptiles.
• Abilityto lift up to 50 lbs and perform repetitive motions such as sitting,standing, walking, reaching, lifting, squatting, bending, and pulling.

• $36,367.50 per year, increased to $40,170.00 upon successful completion of the probationary period

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an…