Quality Assurance Manager, Testing Services

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 60% of their work time. This requirement may vary depending upon circumstances.

Job category: Quality and regulatory affairs
Job posting : 8340

​Employment status: Regular full-time

Classification: MGMT
Salary/Rate of pay: $108,

Final date to receive applications:

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular Full-Time Quality Assurance Manager – Testing Services to join our dynamic Quality Assurance – Medical Services and Innovation team working out of CBS’s Calgary or Brampton site. The work of the Quality Assurance Manager is integral to Canadian Blood Services role as Canada's Lifeline.

This position ensures the safety and quality of Testing Services at Canadian Blood Services. You will have a thorough understanding of patient and donor testing processes and systems and associated regulations, standards, and best practices including the theory and application of quality management system elements to the products and services provided by the Canadian Blood Services donor testing and diagnostic services teams.

Under the leadership of the Associate Director, QA Medical Services and Innovation, you will be responsible for the management, execution and evaluation of established quality assurance activities, ensuring effective and efficient people and process management, in an environment which fully recognizes the benefits of operating in accordance with quality principles.

You will lead the development of your team by understanding the collaborative effort required within a team environment and optimizing the team to be successful in meeting or exceeding all quality assurance objectives. You will use performance-based measurements to align the objectives of the team to meet the strategic objectives of the Quality & Regulatory Affairs division and Canadian Blood Services.

You will also be responsible for partnering and collaborating with various internal and external stakeholders to ensure the quality management system program, procedures, and tools meet user business needs and regulatory requirements.

Formula for Success

• Channeling your superior interpersonal and communication skills, you will manage the Quality Assurance – Testing Services team and budget to ensure effective and efficient use of resources in a positive working environment in which the team will feel empowered, challenged, and engaged.

• Drawing on your quality assurance experience, you will monitor and trend process performance and product quality data to ensure a state of control and compliance to requirements/specifications associated with the delivery of CBS…