Lead Quality Assurance Consultant

Company:
Sovereign Insurance
Department:
Information Technology

Employment Type:

Regular Full-Time
Work Model:
Hybrid
Language:
English is required, French is an asset.
Additional Information:
This/these role(s) is/are currently vacant

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.

The Lead Quality Assurance Consultant is responsible for the application of Quality Assurance process and delivering high quality software that meet minimum standards and end-user requirements, optimizing project quality, champion efficiencies through test automation and AI adoption in day-to-day work. As the fourth and most senior level in the Quality Assurance job stream, the Lead Quality Assurance Consultant is recognized as an expert in quality assurance and acts independently with only general direction.

This role also assigns and coordinates the activities of other quality assurance team members, balancing technical leadership and general management to consistently deliver high quality products and services.

• Developing and documenting functional & automation test strategies for medium to complex projects.
• Leading the quality assurance effort on complex projects that span teams/entities. Overseeing the following types of testing: functional, integration, system, regression, risk based/mitigation, non-functional testing and user acceptance testing (using manual or automated methods/tools as appropriate).
• Creating and maintaining the test schedule, project and resource plans, including estimates on future project development and resource planning and management. Tracking and reporting on testing progress against schedule and adjust task assignments to compensate for variances.
• Monitoring results of other quality assurance team members and providing feedback on individual performance on an ongoing basis. Consulting and providing direction for other project teams in terms of test strategy and approach.
• Collaborating with internal/external IT teams across geographies, vendor partners and project management to ensure open communication and quality/timely deliverables
• Researching and implementing new or improved testing/quality assurance methods, processes, and tools, customizing methods to suit the needs of each project within the program.
• Interfacing with project managers, business systems analysts and systems developers to ensure quality assurance needs are met, to influence their workflows to strengthen quality assurance processes, and to act as a communication liaison across multiple projects/entities to optimize communication channels and successfully resolve quality issues.
• Training, mentoring and/or directing quality assurance analysts on industry best practices pertaining to quality assurance, including vendor course and training evaluations.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You have a degree or diploma in Information Technology or Computer Science, along with at least 8 years' relevant experience in test planning and designing test documentation, or equivalent combination of education and experience.
• You have extensive experience in managing large, complex application test initiatives.
• You have significant understanding of project…