Coordinator​/Quality Management

The position of Quality Specialist is responsible for coordinating the activities of customer concern, quality management support, and customer compliance to accommodate our customer’s flexible packaging needs.

The following duties are an overview of the primary duties and responsibilities of the Quality Coordinator and should not be considered an all‑inclusive list.

• Daily monitoring of Order Management system. Send out reminders for any delayed inputs by internal staff members and manufacturing facilities. Any gap is escalated to Compliance Director.
• Attend regular meetings with Manufacturing Facilities, Flair Korea Quality, and Domestic Manufacturing. Keep a record of meeting minutes.
• Support Domestic Manufacturing quality control as approved by Compliance Director and Quality Manager, with focus on documentation of records and organization of finished product samples.
• Collect and organize Certificate of Analysis/Certificate of Conformity from the manufacturing facilities.
• Continuous capacity building on comprehensive (technical, color, equipment, and production process) and practical (at the eye-level of the customer) knowledge of Company products.
• Draft quality management procedural documents and record forms by collaborating with all the interested parties under close working guidance from Compliance Director and Quality Manager. Interested parties include internal departments, manufacturing facilities, sales and CSR staff, and Flair Korea Quality staff along with any other external subject matter experts.
• Attain and maintain qualifications related to quality management system.
• Engage and support the development of Food Safety and Quality strategy, processes, standards and systems for Flair and its supply chain to operate within.
• Review and ensure effective Corrective and Preventive actions are recorded in Order Management and Technical Quality Management on a daily basis.
• Update and maintain Food Safety and Quality Management systems documents, including procedures, HACCP, GMP, and Internal Audit.
• Support Food Safety Management System as a part of Attain and maintain qualifications related to food safety management system by reporting on 6-sigma and KPI.
• Actively participate in FSMS Management Review, FSSC 22000 Audit, 3rd party audits, and customer audits across all Flair locations.

• Perform duties to seek the best interest of the Company.
• Main point of contact for all customer concerns and claims.
• Review preliminary information and assign appropriate internal departments and/or manufacturing plants based on responsibility and accountability.
• Ensure verifiable evidence is gathered and recorded.
• Liaise with internal departments within the Company to ensure timely resolution of concerns and claim with emphasis on an effective corrective and preventive action plan.
• Ensure that most senior staff of the department related to the claim and concern approves the submitted corrective action report.
• Draft and communicate measures to verify and validate the effectiveness of the corrective and preventive action plan. Assist annual audit to ensure these measures are carried out.
• Perform close‑out activities for claims by working with the Accounting Department to ensure that the customer receives accurate credit amounts and that the Company receives accurate debit amount from the accountable party.
• Perform inventory management of claimed items to ensure all inventory is accounted for.
• Ensure that customer claims are resolved in a timely fashion and escape pending claims.
• Provide monthly open claims reports to accounting department to assess financial impact.
• Escalate claims which impact Company’s business interest in a negative way. These include but not limited to the following:
  1) financial loss of $10,000 or greater,
  2) disputed stalemate unresolved for over 30 days,
  3) repeated non-conformities experienced by Customers,
  4) abusive situations arising from customer’s behavior or claim pattern,
  5) imminent business relationship risk, and
  6) potential to damage Company’s reputation.
• On a quarterly basis, collaborate with Compliance Coordinator in the…