Quality Assurance Analyst - Claims

Position: Quality Assurance Analyst - Claims at Definity
Join Definity in Waterloo, Ontario, as a Quality Assurance Analyst focusing on Claims. In this hybrid role, you will provide strategic QA insights that support exceptional claims handling.

In the role of Claims Quality Assurance Analyst, you'll leverage your extensive claims experience to analyze and review quality assurance practices, ensuring consistency across various lines of business. Your insights will inform decision-making processes, enabling a proactive response to emerging risks and enhancing overall claims quality. Partnering closely with the Claims QA Manager, you will drive improvements and implement effective training programs across the organization.

Key Responsibilities:

• Execute thorough claims file reviews to assess quality

• Validate trends and inform broader QA analysis

• Interpret findings to support management decisions

• Facilitate training and onboarding for new hires

• Monitor adherence to regulatory requirements

Requirements:

• Relevant university degree or professional experience

• Over 10 years in claims handling roles

• Expertise in quality assurance processes

• Excellent problem-solving and communication skills

• Ability to work collaboratively with stakeholders

Enhance your career and make a difference in claims quality at Definity through this impactful role.
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