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Job Description & How to Apply Below
Hexagon Autonomous Solutions is looking for an Applications Engineer to join our team in Calgary, AB. Reporting to the Senior Manager, North America Customer Support, in this role you will help us drive our business forward by providing 2nd‑tier support to our customers. In this hands‑on position you will utilize your GNSS+INS expertise to ensure our customers’ success. This position will have a strong focus on supporting Nov Atel, VERIPOS and Autonomou Stuff customers in North America.
The team collaborates closely with Customers, Sales, Product Management, and Engineering.
Location:
Calgary, AB.
Responsibilities
Oversee 2nd‑tier case management for Hexagon products and services
Provide technical support for pre‑sales opportunities and post‑sales issues:
Assist customers with troubleshooting, diagnosing, and resolving product or service issues by phone or email
Provide data analysis to customers who are experiencing issues when applicable
Contribute to Root Cause Analysis (RCA) of the issue reported to identify the underlying cause
Assist customers with product installation, setup, and configuration
Provide customers with information about product features and specifications
Ensure customer satisfaction by addressing customer issues in a timely manner and providing follow‑up communication
Identify and elevate complex issues to engineering teams when necessary
Review and contribute to technical support documentation, including Frequently Asked Questions and Application Notes
Visit customers in‑person to resolve issues or provide onsite support
Qualifications
Degree in Geomatics Engineering, Electrical Engineering, or related field, with 2+ years of related GNSS+INS industry experience
Proven problem‑solving skills
Strong analytical and critical thinking skills
Exceptional interpersonal skills and ability to work well with others
English fluency with excellent verbal and written skills
Ability and willingness to travel internationally
Key Success Factors
Able to communicate effectively with customers through phone or email
Able to balance competing priorities and work efficiently
High attention to detail and highly organized
Quick learner, and a strong desire to continuously acquire new knowledge and skills
Able to work independently and collaborate effectively with cross‑functional teams
Able to maintain a positive attitude and handle challenging situations with a can‑do attitude
Nice‑to‑Have
Experience working directly with customers, preferably in delivery of support or services
Experience working with ROS packages, architecture, and communication protocols
Experience working with IMU, INS, and sensor fusion
Experience with software testing and/or post‑processing GNSS/INS data
Hexagon is committed to a diverse and inclusive work environment.
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