Quality and Excellence Manager

Quality and Excellence Manager (. #:)

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Quality and Excellence Manager. Reporting to the Director of Safety, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Type of Employment:
Full-time

Position Shift:
Monday to Friday

Competition Deadline:

Date Posted:

The objective of the Quality & Excellence Manager position is to develop, manage, and continuously improve a practical, risk-based, process-oriented, and lean-informed quality assurance program that supports Sunwest’s regulatory obligations, operational effectiveness, organizational quality objectives, continual improvement, management review, and strategic direction. The program retains regulatory audits, internal audits, corrective action management, and effectiveness verification as fundamental components while applying ISO-based quality management and lean management principles to evaluate process implementation, control effectiveness, performance trends, customer and operational feedback, value-added activities, waste, variation, and risk-based improvement opportunities.

The role applies across Sunwest’s diverse and evolving activities, including flight operations quality, ground handling, occupational health and safety, aeromedical operations, customer service, and other assigned operational or support areas. It is responsible for establishing and maintaining an internal audit program that is scoped to regulatory requirements, applicable standards, company procedures, operational risk, process performance, and organizational quality objectives. The position functions as a collaborative business support role by helping operational departments achieve compliance, operational effectiveness, continual improvement, and alignment with Sunwest’s strategic direction while maintaining auditor independence, objectivity, and professional judgment.

A qualified individual in this role will bring relevant experience and knowledge of aviation regulatory and quality management frameworks, with demonstrated program management competence within ISO-based and aviation audit environments.

• Develop, manage, and continuously improve a risk-based, process-oriented, and lean-informed quality assurance program that reflects Sunwest’s regulatory obligations, client requirements, internal standards, ISO-based quality management principles, lean management principles, organizational quality objectives, and operational risk profile.
• Apply the program across Sunwest’s current and evolving operational scope, including flight operations quality, ground handling, occupational health and safety, aeromedical operations, Safety Management System (SMS), customer service, and other assigned operational or support activities.
• Support the development, monitoring, analysis, and reporting of quality objectives, process performance indicators, customer or operational feedback, and improvement priorities that demonstrate program effectiveness and support management review.
• Champion lean management principles by helping departments identify value-added activities, reduce waste and variation, simplify processes, improve flow, and strengthen practical controls without compromising regulatory compliance, safety, quality, or audit independence.

• Plan, lead, document, and support regulatory and internal audits in accordance with accepted audit principles, company procedures, ISO-based practices, and applicable aviation quality…