TELUS ServiceNow Quality Assurance Engineer

Be a part of TELUS Digital as a Service Now Quality Assurance Engineer, working remotely. Own quality assurance and automated testing strategies to ensure exceptional service delivery.

This role demands hands-on expertise in Service Now testing, spanning quality assurance delivery within Agile sprint cycles. You will develop test plans, execute manual and automated tests, and proactively collaborate with stakeholders to maintain the highest quality standards. The role also includes innovative use of Generative AI to enhance testing methodologies.

Key Responsibilities:

• Own comprehensive quality strategies from test design to UAT

• Craft clear and structured test documentation for sprints

• Actively participate in Agile development ceremonies

• Develop and enhance automated test suites using ATF

• Investigate and report on quality issues and test outcomes

Requirements:

• 3–5 years in QA/Testing, with a focus on Service Now

• Direct experience in Service Now ATF for effective testing

• Demonstrated skills in testing ITSM and CSM modules

• Exceptional communication to engage with various stakeholders

• Capability to utilize Generative AI tools for testing

Embrace your role in safeguarding quality within TELUS Digital’s advanced testing framework.
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