QA Lead; Automation

Department: Technology

Employment Type: Permanent

Location: Calgary, Canada

Reporting To: Sr. Director, Quality Assurance

Veriforce is seeking a hands-on QA Lead to advance Quality Engineering for our SaaS platform and service integrations.

You will combine technical leadership with practical delivery: designing AI assisted test strategies, building and reviewing automation, strengthening CI/CD quality controls, and helping teams diagnose failures and prevent defects. Working closely with Engineering, Product, and Dev Ops, you will make quality a shared responsibility throughout the SDLC, improving testability, shortening feedback cycles, and providing clear evidence for release decisions.

• Define and own the QA strategy, quality standards, testing methodologies, and governance frameworks across projects and products.
• Define risk-based testing across UI, API, integration, end-to-end, regression, and production validation, partnering with Engineering and Product to clarify acceptance criteria, improve testability, and communicate coverage gaps and release risks
• Develop and drive automation-first practices, scalable automation frameworks, and promote continuous testing across the CI/CD pipeline
• Embed approved AI tools into test design, automation development, code analysis, failure triage, and maintenance, with validation, review, and data-protection controls that deliver measurable improvements.
• Own Test organization, traceability, regression selection, and execution reporting; lead evidence-based defect triage and root-cause analysis.
• Strengthen API contracts, authentication, authorization, multi-tenant access, configurable workflows, and cross-service data validation, including coverage for downstream failures
• Track actionable quality metrics and mentor QA/SDET engineers through test planning, code reviews, debugging, and test-architecture guidance.
• Work closely with cross-functional leadership to communicate quality risks, provide release recommendations, and drive informed decisions.

• 7+ years of experience in QA, Quality Engineering, or SDET roles, including demonstrated technical leadership.
• Strong hands-on experience with Playwright, including building, maintaining, and debugging automation beyond test scripts alone
• Practical use of AI coding assistants and agents, including evaluating generated code and measuring workflow improvements
• Experience with Test Rail or an equivalent test-management platform, including traceability and execution reporting.
• Experience with performance, accessibility, security, and other non-functional testing
• Experience integrating automated testing into CI/CD pipelines using tools such as Jenkins, Git Hub Actions, Git Lab
• Experience assessing release readiness, managing quality risks, and providing evidence-based go/no-go recommendations
• Proven ability to mentor, coach and develop team members, fostering technical excellence and professional growth

• Can design and evolve automation frameworks, not just write scripts
• Understands code quality, APIs, architecture, CI/CD, and technical trade-offs.
• Understands how AI can improve test design, execution, and analysis
• Takes accountability for product quality across the entire SDLC
• Uses meaningful quality metrics to drive engineering improvements.
• Understands multi-tenant SaaS platforms, integrations, role-based access, and configurable workflows

We have a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!