Conversational AI QA Lead

Test AI coaches, simulations, and learner feedback at CGS Immersive while protecting product quality through thoughtful manual and AI-assisted QA.

As Quality Assurance Lead, you will assess whether conversational experiences meet agreed learning objectives and rubrics. You will maintain representative scenarios, repeat evaluations after model or content changes, and detect variation, unsupported claims, context loss, bias, inappropriate feedback, or instruction bypasses. Your work combines functional coverage with sound independent judgment.

• Evaluate simulation behaviour, AI coaching, scoring, critique, and guidance
• Maintain approved AI scenarios and representative reference examples
• Reassess experiences after model, prompt, content, or configuration changes
• Cover permissions, negative scenarios, interruptions, boundaries, and recovery paths
• Identify automation candidates while maintaining manual exploratory coverage

• Experience testing AI applications, conversational interfaces, or learning platforms
• Ability to translate complex functionality into comprehensive test scenarios
• Strong attention to detail, organization, and written communication
• Ability to learn products deeply and assess intended outcomes
• Familiarity with Xray, Zephyr, Test Rail, or established testing practices

Apply AI evaluation, exploratory testing, learning-outcome assessment, and QA process ownership to every CGS Immersive release.