Leasing Associate

Company Overview

Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the company manages a diverse portfolio of over 190 properties, totaling 28 million square feet across major markets nationwide, including Toronto, Kitchener-Waterloo, Ottawa, Calgary, and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial performance, and long-term asset value.

Guided by a hands‑on approach and a commitment to trust, integrity, professionalism, and innovation, Kipling Group is a trusted partner managing your real estate investments.

The primary functions of the Leasing Representative are to lease properties at the highest rates possible, exceeding market expectations, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss. To represent the brand of the building as the front‑line employee providing exceptional service to all residents and applicants.

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
• Consistently focus on providing superior customer service.
• Meet and interact with residents and prospective residents in a courteous and professional manner.
• Foster a strong customer service culture among all staff.
• Promote a strong sense of community.
• Welcome and assist all residents and visitors in the office.
• Answer and direct all incoming telephone calls in a courteous and professional manner.
• Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible.
• Complete other duties as assigned.

• Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk‑ins.
• Secure appointments and conduct property and show suite tours with all prospective residents.
• Ensure all walk‑ins are provided with a property tour, including suite showings – an appointment is not required.
• Engage in the highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease.
• Follow‑up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
• Regularly inspect upcoming suite availabilities prior to showing to prospective residents.
• Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available.
• Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments.
• Negotiate leases to achieve optimum value for the property.

• Coordinate open houses and actively promote referral programs if required.
• Create and post advertisements on websites as required.
• Generate leads through a variety of avenues as required.
• Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions.
• Prepare annual leasing and marketing plan for insertion in annual budget.

• Review and submit changes to leasing reports as directed.
• Complete and maintain a consistent and accurate traffic report and submit on a weekly basis.
• Register all prospective residents using Yardi or other software as required.
• Collect and complete all pertinent information on the lease application form and forward to the Director of Leasing for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent.
• Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
• Personally notify all applicants of the General…