Assistant Property Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

Reporting to the Property Manager, the Assistant Property Manager supports the day-to‑day management and operation of Eighth Avenue Place. This role assists in delivering exceptional property management services through the effective administration of property operations, tenant relations, financial performance, sustainability initiatives, life safety programs, vendor and contractor management, and capital improvement projects.

The Assistant Property Manager works collaboratively with tenants, service providers, and internal teams to ensure the property is maintained to the highest standards of operational excellence, safety, and customer service. The position plays a key role in enhancing the tenant experience, protecting and maximizing asset value, supporting the achievement of ownership objectives, and ensuring compliance with all applicable regulations, policies, and industry best practices.

The successful candidate will demonstrate strong organizational, communication, and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced environment while fostering positive relationships with tenants, contractors, and stakeholders.

Work shall include, but is not necessarily limited to the following:

• Assist the Property Manager in the overall management, operation, and administration of Eighth Avenue Place, ensuring the property is maintained to the highest standards of operational excellence, safety, sustainability, customer service, and financial performance.
• Develop and maintain professional, ethical, and collaborative relationships with tenants, contractors, consultants, service providers, brokers, municipal authorities, and internal stakeholders.
• Serve as a liaison between tenants and property management, responding to inquiries, coordinating service requests, resolving concerns, and ensuring timely follow‑up to maintain a high level of tenant satisfaction and retention.
• Assist in the administration of lease agreements, amendments, renewals, expansions, contractions, assignments, and other lease‑related documentation.
• Maintain a working knowledge of tenant lease obligations and ensure property operations are administered in accordance with lease requirements.
• Review tenant requests and operational requirements to ensure compliance with lease agreements, building rules and regulations, and ownership objectives.
• Assist with operating cost recoveries, tenant billing inquiries, rent commencement activities, and lease-related reporting.
• Maintain tenant contact information, lease abstracts, critical lease dates, and occupancy records.
• Conduct frequent inspections of common areas, tenant premises, retail spaces, parkades, exterior grounds, loading areas, conference facilities, fitness facilities, bicycle amenities, and other tenant-facing spaces to ensure cleanliness, maintenance standards, safety compliance, accessibility, and overall presentation.
• Work closely with Building Operations, Security, Housekeeping, Parking Operations, Retail Services, Conference Centre staff, Fitness Centre staff, and other service providers to deliver exceptional service and operational performance.
• Assist with the recruitment, training, development, supervision, scheduling, and performance management of property personnel as assigned.
• Support the implementation and enforcement of property policies, procedures, rules and regulations, life safety requirements, risk management initiatives, and corporate standards.
• Coordinate tenant move‑ins, move‑outs, after‑hours work requests, tenant improvement projects, occupancy changes, access requests, and construction activities while maintaining compliance with established policies and procedures.
• Su…