Resident Experience Manager

Resident Experience Manager - Calgary
Join Our Team at Strategic Group

Ready to grow your career with one of Canada’s leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive.

At Strategic Group, our purpose is simple:
Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities.

As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what’s possible.

Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities.

Guided by our mantra, “Creating value others can’t, by seeing what others don’t,” we take pride in crafting unique solutions that leave a lasting legacy.

• Team Player:
  We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction.
• Innovative:
  Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss.
• Growth-Oriented:
  We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities.
• Optimistic:
  With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun.

We are seeking a proactive, relationship-focused Resident Experience Manager to lead the resident experience at our residential properties. This role is focused on creating a positive resident journey from move-in through renewal and move-out. As the primary point of contact for residents, the Resident Experience Manager builds strong relationships, resolves concerns, supports retention, and creates a welcoming and engaging community. Administrative, compliance, and vendor-related activities are supported by centralized teams, allowing this role to remain focused on residents and their experience.

Applicants should be flexible and available to work some evenings and weekends as required.

• Serve as the primary point of contact for residents throughout their tenancy.
• Build positive resident relationships and provide responsive, professional service.
• Address resident concerns and complaints promptly, escalating complex matters as required.
• Lead the resident move-in and move-out experience to ensure a welcoming and consistent standard.

• Lead renewal conversations and support site-level resident retention strategies.
• Proactively identify resident concerns or opportunities that may impact satisfaction and retention.
• Plan and host resident events, activities, and community engagement initiatives.
• Gather resident feedback and identify opportunities to continuously improve the resident experience.

• Conduct regular walkthroughs of common areas, amenities, grounds, and other resident-facing spaces.
• Maintain strong site presentation standards and identify maintenance or presentation concerns…