Client Care Specialist

The Chamberlain Group is looking for an experienced Client Care Specialist to join our Operations Team.

This is not an entry-level administrative role. We're looking for someone who already understands the pace and demands of residential real estate and is ready to play a key role in keeping a high-performing department running smoothly.

Working alongside our Executive Assistant, you'll help oversee the day-to-day flow of work, support one of Calgary's top-producing real estate teams, and ensure our clients receive an exceptional experience from start to finish.

This role goes beyond completing administrative tasks. We're looking for someone who naturally takes ownership, thinks ahead, solves problems before they become problems, and helps maintain a high standard of quality across everything we do.

If you're someone who enjoys creating order in fast-moving environments, takes pride in accuracy, and wants to make a meaningful impact, we'd love to meet you.

The Chamberlain Group is one of Calgary's top-performing real estate teams with Real Broker.

We believe buying or selling a home should be an exceptional experience. That's why we've built proven systems, clear processes, and a collaborative operations team that allows our agents to focus on serving clients while ensuring nothing falls through the cracks.

We care deeply about our clients, our community, and one another. We value accountability, continuous improvement, professionalism, and teamwork. We work hard, challenge each other to grow, and celebrate our wins together.

We're looking for someone who shares those values and wants to be part of a team that is always striving to improve.

• Partner with the Executive Assistant to help oversee the daily flow of work across the department.
• Help communicate priorities, coordinate workloads, and keep projects moving forward.
• Step into an operational leadership role during absences or periods of high volume.
• Assist with delegating work, following up on outstanding tasks, and ensuring deadlines are met.
• Support the team by answering questions, resolving issues, and helping maintain consistency across daily operations.
• Identify bottlenecks and proactively recommend improvements to workflows and processes.
• Make confident decisions independently while knowing when to escape more complex situations.
• Identify potential issues early and communicate them proactively.

• Prepare and review contracts throughout the buying and selling process.
• Coordinate electronic signatures through Nex One.
• Assist with listing preparation and MLS input through Pillar
  9.
• Review files for completeness, accuracy, and compliance before they move forward.
• Coordinate deadlines and ensure nothing falls through the cracks during active transactions.

Maintaining exceptional quality is one of the most important parts of this role.

You will:

• Review listing and transaction files for accuracy before they are shared externally.
• Ensure client-facing documents meet our quality standards.
• Identify recurring errors and help improve processes to reduce them.
• Ensure administrative checklists and procedures are consistently followed.
• Take pride in producing work that is complete, accurate, and requires minimal review.

• Assist with coordinating appointments with clients, photographers, inspectors, trades, lawyers, and other vendors.
• Keep clients informed throughout the buying and selling process.
• Provide proactive communication so clients always know what to expect next.
• Help create an organized, professional, and memorable client experience from start to finish.

• Prepare listing marketing materials using…