Assistant Community Manager

Job Title:

Assistant Community Manager
Primary

Location:

Victoria, BC
Job Status:
Full Time, Permanent

Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Job Title:

Assistant Community Manager
Primary

Location:

Victoria, BC
Job Status:
Full Time, Permanent

Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Role Overview
We are looking for an Assistant Community Manager to join the on-site team at one of our established properties within Victoria, BC.

Working closely with the Resident Manager, you will help keep the community running smoothly while delivering a consistent, responsive experience for residents. This hands-on role brings together building operations, resident relations, leasing, and tenancy administration within a large, professionally managed rental community.

Key Responsibilities

Build positive resident relationships and respond promptly and professionally to questions, concerns, and day-to-day issues

Deliver a consistent resident experience throughout the tenancy, from initial inquiry and move-in through to move-out

Coordinate move-ins, move-outs, and unit turnovers

Monitor resident accounts, support rent collection processes, and follow up on outstanding balances

Complete minor maintenance tasks and coordinate repairs with vendors as needed

Participate in regular building inspections and prepare required reports

Respond to rental inquiries, conduct suite showings, and support the marketing of available homes to help maintain occupancy

Maintain accurate and up-to-date tenancy records, documentation, and internal systems

Ensure work is completed in accordance with company standards and BC's Residential Tenancy Act

Provide regular operational updates and reporting to the Resident Manager and head office

What You Bring

Experience in residential building operations, leasing, property management, or a related customer-facing environment

Experience supporting resident relations, rent collection, and day-to-day building operations

Working knowledge of BC's Residential Tenancy Act

Ability to complete minor maintenance tasks and identify when vendor support is required

Strong organizational and time-management skills, with the ability to manage competing priorities

Clear and professional written and verbal communication skills

Sound judgment, discretion, and professionalism when handling resident matters

Proficiency with Microsoft Word, Excel, and Outlook

Experience with property management or CRM systems is considered an asset

Salary: $50000 - $60000 per year