Assistant Community Manager

About Quad Real Property Group  Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets.

Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. Quad Real:
Excellence lives here.

Role Description  Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and execution of resident appreciation events. All duties will be completed while upholding Quad Real’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.
Responsibilities   Leasing & Marketing
Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.
In partnership with the leasing concierge participate in the full leasing process including, engaging with prospects, conducting community tours, processing applications and compiling lease documentation.
Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents
Provide feedback and recommendations to Community and Revenue Manager on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property
Administration and Reporting
Issue and deliver notices such as:
Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service
Ensure compliance with all privacy rules and regulations
Monitor aged receivables report for delinquency and assist the Community Manager with collection of delinquent rents
Office Management
Responsible for ensuring all property management policies, procedures, and operations are executed to Quad Real standards
Provide administrative support as required, including preparation of notices and other resident correspondence, QR+ Home updates, courier & mail handling
Support front desk functions from time to time, working out of the front desk vestibule or other designated area based on team schedules as assigned
Customer Service / Resident Relations
Professionally and courteously handle all inquiries, feedback, complaints, or concerns
Promote usage of Resident facing technology
Maintenance & Health and Safety
Actively monitor deficiencies in suites and common areas and produce work orders as required
Conduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate
Ensure an adequate inventory of made ready suites
Maintain and ensure compliance with fire safety plans and other emergency procedures
Experience and Qualifications   Experience in Property Management, Hospitality, or other closely related industries
Post-secondary education…