Property Administrator

Job Description About Us

Home Space Society is a leading organization dedicated to providing affordable housing solutions to low-income individuals and families within our community. Our mission is to create safe and sustainable housing opportunities while fostering a sense of belonging and community.

Home Space’s currently owns and operates a portfolio of more than 36 properties containing 979 units located throughout Calgary. Our work is supported by strong relationships with tenants, agency partners, contractors, vendors, and community stakeholders.

Reports to:

Maintenance Lead, Projects & Turnover

Location:

Home Space Society Downtown Office

The Property Administrator plays an important role in supporting the day-to-day operations of an assigned Home Space property portfolio. This position provides administrative and operational support to the Property Management and Maintenance teams while helping ensure that tenants, agency partners, contractors, vendors, and internal teams receive timely, professional, and consistent service.

A key part of this role is building and maintaining positive, respectful, and effective relationships with our agency partners. Many of Home Space’s tenants are supported by community agencies, and strong communication and collaboration with these partners are essential to successful housing operations. The Property Administrator serves as an important point of contact, helping ensure that information is shared clearly, concerns are addressed promptly, and expectations and responsibilities are understood by all parties.

The successful candidate will be highly organized, detail-oriented, responsive, and comfortable managing multiple priorities in a busy environment. They will take ownership of their responsibilities, communicate effectively, and understand the importance of accurate information, timely follow-up, and strong working relationships.

Reporting to the Maintenance Lead of Projects & Turnover, the Property Administrator will collaborate with other Property Management team members and various stakeholders to support the following functions:

• Monitor and respond to portfolio-related email correspondence in a timely, professional, and organized manner.
• Review and triage maintenance requests, tenant concerns, agency inquiries, and other operational matters.
• Ensure maintenance requests are accurately entered into Yardi and followed through according to established standards and timelines.
• Provide timely communication and follow-up to tenants, agency partners, contractors, vendors, and internal staff.
• Identify issues requiring escalation and ensure they are directed to the appropriate team member.

• Develop and maintain positive, professional working relationships with Home Space agency partners.
• Act as an important communication link between agency partners, Home Space staff, tenants, contractors, and vendors.
• Respond to agency inquiries and requests promptly and ensure appropriate follow-up.
• Clearly communicate building procedures, maintenance processes, access requirements, scheduling expectations, and other relevant information.
• Coordinate with agency partners when maintenance, inspections, repairs, access, or other building-related activities affect supported tenants.
• Help identify communication gaps, recurring concerns, or service issues and bring them forward to the appropriate Home Space team member.
• Maintain a professional, collaborative, and solutions-focused approach when working through concerns or competing priorities.
• Support consistent communication and documentation so that agency partners and Home Space teams have the information…