Service Leader

Cultivate a Better World
Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. Service Leaders are expected to be on their feet while clocked in, assistance others with tasks when the line is not busy, and maintain a positive environment.

• Follow Chipotle’s policies and procedures.
• Ensure great‑tasting, high‑quality food is served.
• Resolve food quality issues.
• Support food safety: hand washing, glove changes, monitoring time and temperature on the line, secondary shelf lives, daily safety checklist, and food safety policies.
• Resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies, and office paperwork.
• Maintain office equipment and order supplies as needed.

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge and experience of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Proficiency in primary language(s) of the work location.
• High school diploma.
• Restaurant experience.
• At least four (4) days of open availability each week, including a Friday, Saturday, or Sunday; open availability allows scheduling for any eight‑hour shift on those days.
• Minimum 32 hours per week of work.

• Tuition assistance (up to $5,250/year).
• FREE food.
• Medical, dental, and vision benefits.
• Paid time off.
• Holiday closures (location dependent).
• Competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Chipotle Mexican Grill, Inc. (NYSE: CMG) cultivates a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France, and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

With employees passionate about providing a great guest experience, Chipotle is a long‑time leader and innovator in the food industry, committed to making its food more accessible while continuing to lead in digital, technology, and sustainable business practices.

Chipotle Mexican Grill is an equal‑opportunity employer that values diversity at all levels. As a people‑first company rooted in values, it extends beyond serving nutritious food to hiring world‑class individuals, fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures to accommodate persons with disabilities or those needing accommodation in accordance with applicable human rights legislation. If you require an accommodation, please notify Chipotle and contact A for assistance with the hiring process.