Pursuit Centre Supervisor - Retail & Attractions Bookings

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This Retail Supervisor role operates within a high-volume, multi-functional environment where retail operations and attraction bookings are managed side-by-side each day. In addition to leading the retail floor, this position supports the daily flow of guest bookings, ticketing inquiries, and coordination between retail and attractions teams - ensuring a seamless guest journey from arrival to adventure.

Supporting two core locations, and occasionally two additional nearby sites, this role is ideal for a hands-on leader who thrives in dynamic environments, brings positive energy to their team, and enjoys solving problems in real time. Success in this role comes from strong communication, curiosity, and the ability to translate daily priorities into clear action plans that keep both guests and teams feeling supported.

This is a development-focused leadership role for someone passionate about hospitality, team engagement, and growing their operational skillset while making a visible impact across multiple guest touchpoints.

Your daily pursuit is to lead with energy, curiosity, and care - ensuring smooth retail and booking operations while inspiring your team to deliver warm, memorable guest experiences.

This role supports both Retail and Pursuit Adventure Centre (PAC) operations, requiring an ability to balance product, bookings, and people with confidence and clarity. You will work primarily between the Elk & Avenue Hotel location and the Cave & Basin Gift Shop, traveling between sites using a work vehicle and partnering closely with store leadership on daily banking and operational priorities.

Hospitality & Team Leadership

• Foster a positive, engaged, and supportive team environment by leading with professionalism, empathy, and enthusiasm

• Set the tone on the floor by modeling outstanding hospitality and guest-first behaviors

• Coach, train, and support team members to build confidence in retail, bookings, and guest engagement

• Lead daily team huddles to communicate priorities, celebrate wins, and align on the day ahead

• Support service recovery in the moment and escalate complex guest concerns to management when needed

Retail & Pursuit Adventure Centre Operations

• Support daily operations across retail sales and attraction bookings, ensuring a seamless guest experience from arrival to adventure

• Supervise daily workflows to ensure efficiency, accuracy, and consistency across both functions

• Maintain high standards in merchandising, product replenishment, cleanliness, and organization

• Ensure booking procedures, POS accuracy, and guest communications are followed consistently

• Act as a key communication link between frontline teams and management

Multi-Location Support & Operational Execution

• Provide leadership coverage across two primary locations, with flexibility to assist nearby locations during peak periods or operational needs

• Travel between locations using a work vehicle

• Assist with banking deposits alongside store leadership

• Maintain organized and safe storage rooms and back-of-house areas

• Support scheduling needs by coordinating breaks and shift adjustments as required

Cash, Inventory & Accountability

• Oversee daily cash handling, deposits, floats, and POS accuracy

• Communicate stock levels, operational updates, and team performance regularly with management

• Maintain accountability to all operating, safety, and hospitality standards

REQUIRED SKILLS & QUALIFICATIONS

• Previous supervisory or leadership experience preferred (retail, bookings or hospitality experience an asset)

• Strong communication skills…