Retail & Reception Support

In 1985, Ed McNally founded Big Rock Brewery Inc. ("Big Rock") to contest the time's beer trends. Three bold, European-inspired offerings forged an industry at a time heavy on easy drinking lagers and light on flavour. Today, our extensive portfolio of signature beers, ongoing seasonal offerings, ciders (Rock Creek Cider® series) and custom‑crafted private label products keep us at the forefront of the craft beer revolution and still proudly contesting the beer trends of today.

Are you collaborative, detail-oriented, and a little crafty? The retail store associate at Big Rock Brewery is the first point of contact between guests and potential customers who walk through the door. We are looking for a friendly, outgoing individual with a passion for craft beer, cider and RTDs who can provide information about our merchandise and beverage while leaving a lasting impression of the quality and craftsmanship of our award‑winning beverages.

Moreover, this role covers reception and administrative duties, acting as the first point of contact for customers, visitors, and vendors.

This is a full‑time role with hours Monday to Friday, 40 hours per week.

• Selling and educating customers on craft beers and their brewing processes.
• Managing inventory, ensuring stock levels are accurate, and confirming products are stored properly.
• Organizing store displays to enhance the shopping experience and attract customers.
• Operating the POS system, counting cash, managing opening/closing floats, and balancing daily sales.
• Participating in promotional activities to promote the store and its offerings.
• Maintaining cleanliness and organization throughout the store to ensure a positive customer experience.

A Craft Beer Retail Ambassador should have a passion for craft beer and the ability to learn about and promote a diverse product range.

• Manage the reception desk: answer phones, greet visitors, and handle customer inquiries.
• Process customer orders and handle package deliveries.
• General & Cross‑Functional Collaboration.
• Perform other related duties as required and assigned.

• Must be at least 18 years of age (legal drinking age).
• Must have or be willing to complete AGLC Pro Serve certification.
• Must be willing to travel for beer tasting events or industry seminars.

• 1–2 years of relevant sales or marketing experience.
• Advanced knowledge of MS Office (Word, Excel, PowerPoint, SharePoint).
• Previous experience in CPG (Consumer Packaged Goods) is an asset.
• Previous experience in the beer/alcohol industry is an asset.
• Experience executing go‑to‑market strategies and new product releases.
• Strong interpersonal and communication skills both written and verbal.
• Strong attention to detail, time‑management, organizational skills, and ability to multitask.
• High energy, proactive mindset, and passion for Big Rock’s vision and mission.
• Ability to work effectively in team settings and collaborate across departments.

• Occasional exposure to cool temperatures when restocking the beer cooler.
• Occasional lifting of items up to 37 kg.